Help Desk Specialist with Security Clearance - Arlington, United States - Ascension Federal Services Inc

Description

Help Desk Specialist Location:

Springfield, VA, 20598 Clearance: TS/SCI Job Description:
The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues.

The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities:
Provide technical support and assistance to end-users via phone, email, or in-person.
Troubleshoot and resolve technical problems related to software, hardware, and network issues.
Document issues and resolutions in a help desk ticketing system.
Escalate complex problems to higher-level support teams.
Assist with the installation, configuration, and maintenance of hardware and software.
Provide training and guidance to end-users on software and hardware usage.
Perform other related duties as assigned


Requirements:
Bachelor's degree in Computer Science or related field
3+ years of experience in a help desk or technical support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
Excellent communication and customer service skills
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills
Ability to prioritize and manage multiple tasks and projects


Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance/Vision insurance
Life insurance