End User Support Services Specialist - New York, United States - Open Systems Technologies

Description

A financial firm is seeking an End User Support Services Specialist to join their team in New York, NY.

Compensation: $80-90k

Responsibilities:

• Strong experience working within 2nd line desktop support teams across multiple geographical locations
• Good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment
• Network troubleshooting skills and knowledge (intermediate)
• Experience of application discovery, analysis, and packaging
• Strong knowledge of Active Directory domain services, group policy and account management tooling
• Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools
• Experience supporting videoconferencing systems and training staff to use the same
• Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals
• Strong stakeholder management skills
• Experience with VIP support
• Documentation and report writing skills (to both technical and business audiences)
• Have excellent time management and organizational skills
• Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes).
• Experience with access management on sensitive business systems
• Experience working within a regulated environment with strong Risk based controls and business processes

• Bachelor's degree or equivalent professional qualifications.
• Proven career managing and developing Desktop Support services in mission critical environments.
• Be able to demonstrate strong leadership qualities
• Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business
• Able to manage complex workloads of technical and administrative tasks while managing customer and stakeholder expectations
• Strong team working skills, both as a contributor and facilitator
• Have the ability to influence decisions
• Ability to communicate complex technical issues to different levels of management
• Proactive individual who can take the lead in engaging with the business stakeholders
• Self-motivated to exceed management expectations and objectives
• Demonstrate strong technical, analytical, and problem-solving skills
• Able to manage their time effectively and prioritize their own and their team's workload to meet changing demands from the business
• A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels
• Able to learn and teach new technologies and systems quickly in a rapidly changing environment

• Experience of working in highly secure and complex environments.
• Some scripting experience
• Knowledge and experience of the following products:
• Liquidware suite (FlexApp and ProfileUnity)
• SCCM OSD and Task Sequences
• Automation experience using PowerShell
• Citrix Virtual Desktop and management suite
• Vcenter
• Office 365 / Exchange Online / AzureAD
• Webex
• Microsoft Intune