- Manage a team of Customer Specialty Agents and an Operations Specialist and identify opportunities for process improvements that will improve the agent and customer journey.
- Work directly with customers on special projects to support food for work, anticipating challenges and proactive problem-solving resulting in exceptional customer service.
- Meet and exceed the expectations for both our top-tier customers, internal customers and our Frontline Agents, by achieving service level and efficiency goals.
- Exercise creative license to identify opportunities and implement operational improvements for improving customer service processes.
- Work in alignment with other departments whose efforts overlap with Corporate Solutions (sales, product, frontline leadership, training, enablement) by effectively communicating with other team leaders and stakeholders.
- Facilitate and lead monthly team meetings.
- Collaborate with the Corporate Solutions Service Manager to scale the team and manage change as Corporate Solutions product offerings change and develop.
- Help create a fun and high energy culture where all team members can thrive.
- 2+ years of leadership and people management experience in Customer Service Operations.
- Experience supervising a team of 7+ direct reports.
- Confidence in fostering an engaging work environment.
- A strong team player attitude & passion for trying new approaches to solving problems.
- Know how to motivate and inspire team members to aim higher.
- Excellent verbal and written skills.
- A proven track record of providing excellent customer service and helping others do the same.
Supervisor, Customer Speciality Services - Boston, United States - Softbank Investment advisers
Description
About ezCater
ezCater is the leading food for work technology company in the U.S, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide.
Job Description
ezCater is the most trusted provider of corporate food solutions and is purpose-built for business. ezCater's corporate food platform and flexible, scalable food solutions allow organizations to centralize and track their food spend, and fulfill everything from daily employee meals to client meetings and company all-hands. ezCater backs this up with business-grade, best-in-class, customer service and an unmatched nationwide footprint. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.
The Corporate Solutions Customer Service team is looking for a Specialty Services Supervisor responsible for oversight of the people and daily operations of the team. This role is focused on providing real time support to ensure a consistent adherence to procedures and high quality results.
This leader will play an important role in scaling Specialty Services as ezCater Corporate Solutions offerings continue to be built and sold to enterprise customers.
What You'll Do:
What You Have:
The national cash compensation range for this role is $67,000 - $88,000*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
Please have fun with the Cover Letter portion of the application It does not need to follow "traditional" cover letter guidelines - we would love for you to write words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You'll also get sane working hours and great flexibility around work/life balance.
Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and you'll get all this: Market salary, stock options that you'll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) when you're in one of our offices, and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.
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