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Rancho Cucamonga

    Team Lead - Rancho Cucamonga, United States - Sky Zone

    Sky Zone
    Sky Zone Rancho Cucamonga, United States

    3 weeks ago

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    Description
    Sky Zone Who are we?Were the people that like to exercise but LOVE to have fun. Were ambitious, fearless, and refuse to be confined.

    We not only think outside the box we MOVE outside the box tooThats why were the largest active entertainment park operation in the world.

    With well-known brands like DEFY, Sky Zone, and Rockin Jump spanning the globe, were a place where children, teens, and even parents can shake up the norm and playAbout the RoleRESPONSIBILITIESTeam Leads report to and support the parks management team by being out in the park providing on-the-spot leadership where needed.

    When things are busy, theyre the first to jump in where help is needed most.

    Theyre also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members cant leave their station.

    Responsibilities include Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.

    Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e.

    cafe, birthday parties, front desk, etc.).Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).Helping to enforce park safety policies and ensure the park is running smoothly.

    Educating other Team Members in the moment if theres an issue with guest safety thats not being corrected.
    Help maintain a clean environment and perform janitorial duties throughout the shift.
    Complete any incident reports that happened during the shift.
    Assist with initiating and coordinating opening or closing park procedures.
    Help ensure any additional shift duties outlined for that day are complete before leaving.
    QUALIFICATIONS18 years of age or older.
    Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.

    Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.

    Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
    Able to stand for long periods of time and lift a minimum of 20 pounds.
    Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
    Is available to work nights, weekends, and holidays as needed.
    Is reliable, coachable, self-motivated, and organized.

    We are purveyors of awesome and that is why working for us is so much more than a job We are committed to providing rewarding careers and development opportunities across all departments and positions.

    Whether you contribute to serving our guests in our parks, or support our parks in a corporate role, we offer all team members a values-based culture, competitive pay, and diverse growth opportunities.

    #J-18808-Ljbffr
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