Dual Rate Slot Attendant - Cleveland, United States - JACK Cleveland Casino LLC

Description

Job Description

ON CALL - Dual Rate Slot Attendant:

The On Call Slot Dual Rate Attendant will serve as a supervisor and slot attendant, when needed. As a supervisor they will oversee Slot Operations as assigned and in both roles they will ensure world-class hospitality, building loyalty, and creating legendary experiences for both guests and employees. Both roles are fast-paced and require operational savvy, unwavering enthusiasm and resilience, and a passion for excellence.

Role Responsibilities:

Supervisory Responsibilities:

• Responsible for supporting Slot Operations Management in all departmental initiatives related to training, and process/procedure development.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Implements strategies and leads initiatives to continuously improve guest service and guest service scores.
• Ensures departmental procedures are followed and effective in assuring proper protection of all gaming operations from loss due to mistake or theft.
• Leads by example; learns and shows proficiency in performing all duties required/performed by his/her work groups.
• Proactively recognizes, rewards and celebrates outstanding examples of team member performance.
• Guides and instructs assigned personnel in the performance of their duties.
• Provides mentoring and supports the goals and aspirations of team members.
• Promotes effective utilization of equipment and manpower.
• Supports loyalty program by creating accounts as well as performing general functions within the customer management system.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.

Slot Attendant Responsibilities:

• Respond to guest needs, including slot machine inquiries, slot payouts, making change, loyalty program duties, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting.
• Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests' names and preferences, connects with them individually and professionally.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
• Meets and exceeds departmental wait time goals and service standards.
• Follows departmental procedures are and assists in protection of gaming operations from loss due to mistake or theft.
• Upholds all regulatory requirements.
• Ensures accuracy in all responsibilities, including cash handling, procedural requirements, logging, and processing paperwork.

Knowledge, Skills, & Abilities:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements:

• Associates degree (or equivalent from a two-year college or technical school) or 2+ years equivalent training/experience preferred
• Minimum of 1 year experience as a Slot Attendant preferred.
• 2 years of leadership in service or gaming environment preferred.
• Casino or Gaming experience a plus; service experience required.
• Strong operational background, preferably in a high volume, fast-paced environment.
• High school diploma or equivalent required.
• Previous money handling experience preferred.
• Must possess basic data entry/computer skills.
• Must possess basic math skills.
• Ability to read, write, speak and understand English.
• Ability to respond to common inquiries or complaints from customers and employees.
• Must be willing to work non-traditional days and hours.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry.
• Must be able to turn key constantly.
• Must be able to stand, walk and maneuver around casino slot area for long periods of time.
• Must be able to bend, crouch, kneel and twist.
• Must be able to handle a stressful environment, tolerate bright lights and high noise levels.
• Must be able to lift and carry up to 40 pounds.
• Must be 21 years of age.

License Requirements:

• Ability to obtain a Gaming Occupational License within the State of Ohio