Insurance Representative - Massapequa, United States - DIANA C CASEY AGENCY INC

Description

Benefits/Perks

• Competitive Pay, 401k, commissions, bonuses
• Supportive Management
• Job Stability in a growing industry
• Fast paced environment
• Opportunity for growth
• Established team

We are seeking a professional and personable Insurance Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Hold property casualty insurance license. Commercial lines experience optimal but not necessary.
• Demonstrate knowledge of insurance products and coverages, and industry operations to effectively manage, maintain, and write clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.