Javascript Error in Shopify Product Page Blocking Conversions
1 day ago
Job description
I am facing a very odd and frustrating issues in my product page that has something to do with Javascript errors mostly "cannot read properties of undefined ( classlist ) "
Its been more than a month and I have been running errands can't really understand what is actually happening, so the thing is that customers who come to my product page and click "add to cart" then they are not lead to the /checkoout page instead the product page reloads and customer stays stuck in one product page long story short the add to cart button is not properly functioning for the customer they click and the product page just reloads but the button should lead them to the /checkout page as I have setup the button this way but no luck.
Secondly is that to better understand what is going on I installed microsoft clarity so it records customer sessions so I can see what is going on there I saw this button problem as explained above but something even more, during the session recording I saw clarity told me that there were several around javascript errors in repeating pattern and that error was mostly 98% of the time "cannot read properties of undefined ( classlist ) " and then clarity also told me that this error might have impacted page functionality like buttons not working etc and also variant selection problem.
I am not sure how to fix this, the theme I am using is the basic free theme "Trade" so such errors should not come.
What makes this super problametic is that when I do this no such error occurs button is working properly everything is working smooth the variants,buttons, pills the whole page is 100% working fine along with the entire website but only my customer who come from my native advertising platform where i run ads face this problem.
So only my customer face this problem, not me not anyone else everyone can place order in my store 100% working website but only only my customers who come from my ad compaign face this issue, maybe it has to do something with the pixel from the advertising platform? not surePlease can someone assist me with this error I believe a Javascript and website development expert can fix this issue, I have so far burnt 600$ in ads with 0 conversions this bug is blocking all my conversions
for now the budget is 5$ but once this issue is fixed I am willing to pay 300$ at once as a bonus payment
I await proposal from an expert javascript or website developer, please don't apply if you don't understood the post or the issue I expect you to fully understand whats going on when your submitting proposal to this Job
Regards,
FX Ecom
Contract duration of less than 1 month.
Mandatory skills:
Shopify, JavaScript, Web Development, Tracking Pixel
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