Customer Engagement - Baltimore, United States - Mindlance

    Mindlance
    Mindlance Baltimore, United States

    1 month ago

    Mindlance background
    Description

    Job Description:

    PURPOSE:
    The Rep, Member Service II is responsible for developing new business opportunities within federal agencies and military installations.

    This position represents the organization in acquisition strategy development, prospecting, and using consultative selling skills to grow and retain membership.


    ESSENTIAL FUNCTIONS:


    Under general guidance, engages with key contacts at assigned military bases and federal agencies to establish and maintain positive relations and access to Uniformed Service member to positively impact enrollment penetration of FEDVIP products.

    Develop strong relationships utilizing strategic and consultative selling skills both in person and through virtual channels.

    Presents, promotes and communicates Open Season information regarding benefits and rates through various Open Season activities scheduled at federal agencies and military installations.

    Must maintain a high level of proficiency on benefit/policy changes for all products offered in the FEP & FEDVIP.Develops and executes Open Season activities, including in-house educational sessions to communicate marketing strategies and goals.

    QualificationsThe incumbent must have 1 to 3 years experience in customer service, dealing with the public, or related field and have a basic knowledge of the Sales Department, enrollment, billing, account installation functions.

    Proficiency with word processing software packages is required. Incumbent must display excellent oral and written communication skills. Incumbent must be able to handle multiple priorities in a fast-paced environment, i.e. accurate tracking and processing of renewals, and maintaining department files and systems.
    The individual selected will be team oriented and may be required to work overtime as needed.

    The incumbent will be customer and team focused and meet the needs of the account consultants and field service personnel.

    The successful candidate will be professional and demonstrate flexibility within a rapidly changing and demanding environmentEEO:
    'Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of
    • Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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