Help Service Support Expert - Annapolis Junction - beBeeHelpDeskSpecialist

    beBeeHelpDeskSpecialist
    beBeeHelpDeskSpecialist Annapolis Junction

    1 week ago

    Job title: Help Desk Specialist

    Description

    **Job Opportunity: Help Desk Specialist**



    We are seeking a skilled and experienced Help Desk Specialist to join our team. As a key member of our support staff, you will be responsible for providing high-quality technical assistance to customers via phone, email, chat, and tickets.



    About the Role



    • This is a rotating shift work position that requires availability 365 days a year, 7 days a week, 24 hours a day.


    You will be working with small teams to provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet. Your primary responsibility will be to identify problems and take appropriate measures when service outages occur.



    Skills & Qualifications:


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