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    Product Support Associate - St Paul, United States - Winco

    Winco
    Winco St Paul, United States

    3 weeks ago

    Default job background
    Description


    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

    Product Support Associate

    Full Time

    Le Center, MN, US
    6 days ago

    Requisition ID: 1034


    Salary Range:
    $20.00 To 27.00 Hourly


    POSITION TITLE:
    Product Support Associate


    FLSA STATUS:
    Full Time


    REPORTS TO:
    Service Manager


    SALARY RANGE:
    $20.00-$27.00/ Hour


    REVISED:
    March 8, 2024

    PRIMARY RESPONSIBILTIES

    The Product Support Associate takes phone calls and emails from Winco dealers and owners of Winco Generator Sets, and assists customers with troubleshooting and repair of Winco Generator Sets and Accessories based on symptoms.

    This includes various components and systems such as Engines, Generator Ends, Control/Monitoring Systems, and Electrical Power Distribution Systems/Switchgear.

    The Product Support Associate will gather and provide thorough documentation and customer feedback of issues to be entered into company databases.

    The Product Support Associate will treat customers with complete dignity and respect at all times.

    The Product Support Associate has a real stake in maintaining Winco's good name, and must take ownership of each product failure and help follow through until the problem is resolved.

    This position does have the potential for future growth and promotion, and the opportunity to participate in developing and conducting dealer training.


    JOB INTERACTIONS AND INTERFACE
    This role interacts with internal staff in all departments as necessary.
    DUTIES / RESPONSIBILITIES

    ESSENTIAL FUNCTIONS
    Provide excellent telephone skills – customer oriented and pleasant to work with
    Execute perfect working knowledge of generators and generator design, basic electricity and electrical wiring
    Assist customers with after sales support, troubleshooting, and technical questions
    Problem solving ability – Provides solutions
    Work well in a team environment and cross train as needed
    Backs up other service department duties as necessary
    Other duties as assigned by Service Manager

    PREFFERED QUALIFICATIONS
    Working knowledge of troubleshooting diesel and spark ignited engines
    Working knowledge of AC and DC electrical theory
    Familiarity with MS Outlook and Office Suite
    Familiarity with Epicor ERP System a plus
    Ability to organize and submit completed paperwork
    Technical School Certificate or Degree
    Mechanical/Electrical Certifications are a plus

    #J-18808-Ljbffr


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