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    Call Center Representative - Las Cruces, United States - La Clinica de Familia

    La Clinica de Familia
    La Clinica de Familia Las Cruces, United States

    1 day ago

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    Description

    Job Summary:
    Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs.

    Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company's core values in mind.


    Core Values:
    Trust, Quality, Respect, Responsibility, Commitment, and Team Work.

    Location:
    Las Cruces. Offsite remote work possible after 90 days.

    Core Competencies:

    • Excellent communication skills both verbal and written.
    • Excellent PC skills. Strong typing and Internet navigation skills required.
    • Strong Communication and customer service skills.
    • Organization and coordinating skills the ability to multi-task and handle multiple priorities and changes with professionalism.
    • Ability to work in a high volume, high pressure, deadline-oriented environment
    • Ability to work independently and as a contributing team member
    • Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar.
    • Strong listening skills.
    • Strong problem solving skills and has the ability to multi-task.
    • Consistent in attendance and stable work history
    • Proven ability to provide customer service
    • Detail oriented
    • Previous customer service or call center experience is preferred.

    Job Requirements:
    High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.

    Must pass a criminal background check; maintain a current driver's license, current automobile insurance, and maintain a clean driving record.
    Bilingual English/Spanish preferred

    Benefits:
    • Health Insurance - PPO
    • Dental Insurance
    • Vision Insurance
    • 401(K) with employer matching
    • Life and AD&D Insurance
    • Short Term Disability
    • Long Term Disability
    • Supplement Life Insurance
    • Paid Time Off (PTO)
    • Holidays (9)
    • Education Reimbursement
    • Cafeteria Plan
    • Employee Assistance Program
    • Travel Reimbursement
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