Telecommute Customer Success Manager - San Francisco, CA, United States - Catapult Learning, Inc.

Description

Customer Success Manager , P rofessional Development Services


FLSA STATUS:

REPORTS TO:
General Manager, Professional Development Services


JOB CODE:

The 7,000+ educators and healthcare professionals employed by FullBloom are driven by a common purpose: to positively impact the educational, behavioral and social-emotional welfare of every child with whom we engage, no matter the student's individual circumstance.

We dedicate our careers to improving outcomes for at-risk and struggling youth, including those with learning and emotional disabilities.

In doing so, we play a truly crucial role in the lives of the children, their families and their communities.

Our purpose drives performance, and we are looking for individuals who want to make an impact.
FullBloom is seeking a Customer Success Manager of Professional Development (PD) Services .

We are looking for someone with account management experience in the edtech industry to support the customer experience as it relates to our newest PD technology platform.

The Customer Success Manager will work collaboratively across teams to ensure our customer onboarding kit and support resources make the customer experience a seamless one and one that promotes renewal.

Building trusted relationships and driving renewals will be an integral part of this role. Develop product onboarding resources that enhance the customer onboarding experience
Develop and maintain strong working relationships with product, marketing, sales, and services teams
Account Management
Collaborate with district and school leaders to plan effective implementations
Onboard new customers, including demonstration and ongoing support
Oversee Customer Success lifecycle processes to ensure assigned accounts have positive customer experiences , meet set utilization targets, and achieve desired outcomes with PD services
Performance Metrics
~ Drive key metrics related to product implementations, including customer health, customer utilization, renewal rates, expansion opportunities, engagement data, etc.

3 + years of customer account management experience in the K-12 non-public and public education market
Bachelors degree, MBA or other Masters degree preferred
Exceptional track record of customer account management and product support to grow a business
Exceptional written and oral communication skills, including the ability to communicate to all organizational levels , to develop strong presentation materials, and to concisely summarize information for all audiences
Excellent organizational and time management skills

FullBloom provides education and behavioral health solutions that create better life outcomes for children and their families, regardless of the learning obstacles and other challenges they face.

The company's team of more than 7,0 00 education and healthcare professionals work to achieve measurable and sustained academic and behavioral gains through evidence-based programs that include special education, Applied Behavior Analysis (ABA) therapies, intervention services, and professional development.

Founded in 1976 and headquartered in Camden, New Jersey, FullBloom supports more than 100,000 children and families, over 1,0 00 school districts, and more than 25,000 teachers annually across its three divisions, Catapult Learning, Specialized Education Services, Inc.

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