Sr Team Leader - Durham, United States - Blue Cross and Blue Shield of North Carolina
Description
**Sr Team Leader**
Location Durham, North Carolina, United States of America Category Other JOB DESCRIPTION As a health care company, we believe that vaccines are the best way to move past the COVID-19 pandemic. We also want to provide our employees with as much autonomy and choice as possible.
Employees can choose where they work remote, in the office, or a hybrid of the two. For the majority of our roles, you must be vaccinated to work in the office. During the interview process, our Talent Advisors will talk through our COVID-19 policy, as well as our hybrid work approach and answer any questions you may have.
****Additional Locations:****
Full Time Remote - Alabama, Full Time Remote - Alabama, Full Time Remote - Arizona, Full Time Remote - Arkansas, Full Time Remote - Florida, Full Time Remote - Georgia, Full Time Remote - Idaho, Full Time Remote - Indiana, Full Time Remote - Iowa, Full Time Remote - Kansas, Full Time Remote - Kentucky, Full Time Remote - Louisiana, Full Time Remote - Maryland, Full Time Remote - Michigan, Full Time Remote - Mississippi, Full Time Remote - Missouri, Full Time Remote - Ohio, Full Time Remote - Oklahoma, Full Time Remote - Pennsylvania, Full Time Remote - South Carolina, Full Time Remote - South Dakota, Full Time Remote - Tennessee, Full Time Remote - Texas, Full Time Remote - Utah, Full Time Remote - Virginia {+ 1 more}****Job Description****
Responsible for leading a group of departmental personnel; including coaching, development, trend analysis, and team goal creation. Will review and analyze complex staffing data to identify and then resolve issues. Will also participate in enterprise-wide corporate projects. Manage day-to-day business area activities; provide leadership and direction to team and set team goals and expectations.
Act as a technical resource for team; provide assistance on system issues, work processes and procedures.
Train team members to ensure less experienced employees are able to respond professionally, courteously, quickly and accurately to all inquiries from internal and external customers.
Provide coaching and development feedback to team.
Work with other departmental teams to review and set performance goals and track performance against these goals.
Identify trends, determine root causes, and initiate appropriate action to resolve issues.
Conduct random audits of teams work. Review audit results with employees and create performance improvement plans as necessary.
Handle complex employee relations issues. Present specific plans to management to recommend how to best address difficult issues.
Interpret and analyze complex data from staffing models and other sources to identify issues and make recommendations for effective solutions. Develop resource allocation strategies to meet changing business demands.
Lead and represent the department on corporate projects that require independent, sound decision making and broad based understanding of effects on the department as a whole.
Assist with the development of less experienced team leaders.
May develop short and long-term service objectives and methods, implement these methods when approved.
Respond quickly and accurately to escalated issues from clients and customers.
Review customer needs and delivery commitments and review with team members.
**Hiring Requirements**
Bachelors degree and 2 years of experience in applicable operations function to include training, auditing or technical support.
High school diploma or GED and 5 years of experience in applicable operations function to include training, auditing or technical support.
Years above to include 2 years as a Team Leader or in a supervisory role
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It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. Were committed to better health and better health care ? in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.
Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,900 North Carolinians and serve more than 3.9 million customers.
Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.
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