- Enterprise Vision: Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
- ERP Domain Expertise: Act as the voice of the business users for mission-critical ERP (Enterprise Resource Planning) systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
- Value Maximization: Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.
- GCP Observability: Own the strategy and backlog for leveraging GCP Cloud Monitoring (Operations) , Cloud Logging , and Cloud Trace to provide comprehensive visibility into cloud-native applications and infrastructure.
- Data Ingestion Pipeline: Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like SolarWinds ) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.
- Alerting & Incident Management: Standardize and optimize alerting policies (SLO/SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving Mean Time to Resolution (MTTR) .
- ServiceNow Integration: Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) modules.
- AIOps/Event Correlation: Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.
- Tool Rationalization: Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like SolarWinds and the new GCP/ServiceNow ecosystem.
- Security Monitoring UI: Define and design intuitive user interfaces (UI/UX) for consuming critical monitoring and security data. This includes:
- Designing single-pane-of-glass dashboards for business health and technical performance.
- Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.
- User Enablement: Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).
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Product Owner - Campbell - Saama Technologies
Description
SummaryThe Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.
Key Responsibilities
1. Product Strategy, Vision, and ERP Alignment
Category
Must-Have Experience
Product & Agile
10+ years as a Product Owner/Manager; Expertise in Scrum/Agile ceremonies and Backlog management.
Cloud & Observability
Strong proficiency in Google Cloud Platform (GCP) and its native monitoring tools (Cloud Monitoring, Logging, Pub/Sub).
ITSM & Tools
Direct experience integrating monitoring/alerting platforms with ServiceNow (ITSM/ITOM). Familiarity with monitoring tools like SolarWinds .
Technical Acumen
Experience with data ingestion pipelines , defining security logging/alerting requirements, and working with complex application telemetry.
Domain Expertise
Experience within the ERP domain (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.
Design
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Product Owner
Only for registered members Campbell, California
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Product Owner
Only for registered members Campbell
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Product Owner
Only for registered members San Jose
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Product Owner
Only for registered members California, San Jose, CA, US
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Product Owner
Only for registered members San Jose, CA
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Product Owner
Only for registered members Sunnyvale
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Product Owner
Only for registered members Sunnyvale
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Product Owner
Only for registered members Sunnyvale
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Product Owner
Only for registered members Sunnyvale
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Product Owner
Only for registered members Sunnyvale, CA
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Product Owner
Only for registered members Sunnyvale, CA
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Product Owner Manager
Full time Only for registered members Santa Clara
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Product Manager/Owner
Only for registered members San Jose
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Senior Product Owner
Employment Only for registered members San Jose
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Product Owner
Only for registered members San Francisco Bay Area
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Product Owner with SAP
Only for registered members San Jose
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Product Owner with SAP
Only for registered members San Jose, CA
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Product Owner (10056)
Only for registered members San Jose, CA
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Product Owner (10056)
Only for registered members San Jose, California, United States
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Product Owner Fintech
Only for registered members Sunnyvale
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Product Owner Fintech
Only for registered members Sunnyvale