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Customer Service Specialist - Santa Rosa, United States - ITT
Description
Position Summary:
This position is responsible for all aspects of Energy product sales administration to domestic and international customers, as well as providing back-up to other Customer Service Specialists.
Achieves and maintains rapport with customers, and Sales channels by providing the best possible service
Processes sales order, change orders, formal quotes, RMAs, as well as expedite requests on behalf of customers
Provides appropriate and timely feedback to customers in case of unexpected delays or change in delivery timing
Assists the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks
Documents all customer correspondence in appropriate database
Answers intermediate level technical and price/delivery inquiries for customers, Sales Reps and Distributors
Offers administrative and commercial guidance to the Sales Team
Reviews order activities of assigned accounts for completeness and accuracy coordinates modifications with necessary individuals
Proactively reviews customer activities (orders/demand) to ensure a consistent supply of connectors/cable assemblies
Prepares and provides reports of account activity to Sales Team, as requested
Other duties as assigned
Position Requirements:
ABILITY TO
:
Effectively communicate, both orally and in writing.
Interact effectively with a wide variety of personalities (i.e., internal staff, domestic and international customers, vendors, etc.).
Manage a multi-task job and appropriately adjust priorities.
Interpret and apply policies and procedures appropriately.
Produce accurate and detailed work.
RECOMMENDED KNOWLEDGE OF:
Domestic and international traffic procedures and requirements.
Domestic and international transportation methods and vendors.
PC operations and Microsoft Word including Outlook for email activities, Excel use for data bases.
Data entry, basic accounting and math functions, weight measurements (both standard and metric).
Equal Pay Act Statement:
We aim to pay our ITTers fairly and competitively in the locations that they live and work.
Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITTs values.
ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs.
Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement.
The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Hourly Range is from $21.77 to $32.54 plus benefits and incentive plans.
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