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    patient services rep bh - Kingston, NY , USA, United States - THE INSTITUTE FOR FAMILY HEALTH

    THE INSTITUTE FOR FAMILY HEALTH
    THE INSTITUTE FOR FAMILY HEALTH Kingston, NY , USA, United States

    3 weeks ago

    Default job background
    Description
    Job Details

    Job Location
    Kingston Family Health Center - Kingston, NY

    Position Type
    Full-Time/Part-Time

    Education Level
    High School

    Salary Range
    $ $17.75 Hourly

    Travel Percentage
    None

    Job Shift
    Day

    Job Category
    Admin - Clerical

    Description

    SUMMARY:

    Performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Provides excellent customer service to patients accessing mental health services.

    RESPONSIBILITIES:
    • Greets and checks in patients and assists them in accessing services in a timely manner.
    • Schedules patient appointments in Epic system. Makes reminder and no show calls, and provides schedule information to the practice. Prints, schedules, and confirms appointments.
    • Performs a complete registration of patients' clinical, financial and demographic information into the Epic system. Responsible for the integrity of the data.
    • Collects cash from patients for charges and co-payments. Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
    • Reconciles all charges into the system to the original source document
    • Verifies insurance coverage on all patients presenting for appointments.
    • Sends correspondence to patients' residence in order to remind, recall or reschedule appointments.
    • Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
    • Maintains effective communication with patients, families, peers and other members of the health care team.
    • Demonstrates the ability to set priorities and organize work. Identifies reports and solves problems effectively. Identifies and reports staffing problems to appropriate manager or administrator
    • Monitors patient flow in waiting room and proactively resolves patient flow issues related to registration and post-visit processing
    Qualifications

    QUALIFICATIONS:
    • Computer literacy with proficiency in MS Word, Excel, and PowerPoint.
    • Demonstrated organizational, interpersonal, oral and written communication skills and the ability to handle multiple assignments at any time
    • Ability to generate, interpret and analyze data from multiple sources.
    • Minimum of one (1) year customer service experience required
    • Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress
    • Multi-lingual preferred


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