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- Compliance with NiSource Gas Standards, as well as all other regulatory requirements; pertaining to field tasks being conducted
- Effective, knowledgeable, safety conscious operations personnel
- Effective communications with field employees
- Ensuring well trained and properly qualified workforce in accordance with NGA Operator Qualification Plan
- Conduct QA(Quality Assurance)/QC(Quality Control) audits on company operations field personnel involved in service/plant-distribution type activities
- Ensure compliance with all applicable Gas Standards, as well as other regulatory requirements; as it pertains to tasks being conducted
- Effectively communicate and correct on-site any violations of procedures observed
- Provide coaching when deemed necessary to educate on proper procedures to follow for tasks conducted
- Ensure all safety requirements are followed for field tasks conducted and proper PPE donned
- Document and report any findings(violation of procedures) observed
- Provide recommendations to leadership in regards to additional training that may be needed based on field observations
- Assist local management in developing a process improvement plan when deemed necessary
- Communicate with training department any gaps observed based on field observations
- Ensure an un-biased evaluation of company personnel while conducting QA/QC's
- Communicate with various Operating Areas to plan and organize QA/QC schedule
- Provide additional support as needed to local areas when deemed necessary
- Conduct QA/QC service type audits on employees across the NiSource footprint
- Conduct QA/QC audits on plant/distribution employees throughout the operating areas
- Assist as needed in combined team audits(team audits are conducted four times a year in various state)
- Travel to various states when needed for training and to attend meetings
- Knowledgeable in field operations and state specific Policies and Procedures
- Minimum two years' experience in service/meter technician type activities
- Effective written and oral communications skills
- Strong planning and organizational skills
- Interpersonal skills, enjoy working in a team type environment
- Minimum two years experience in plant/distribution type activities
- Knowledgeable in operations computer support systems
- Prior training experience
- Bachelor degree in business or technical discipline
- Prior leadership experience
- Prior auditing experience in field activities
Technical Support Specialist 2 - Merrillville, United States - Nisource, Inc.
Nisource, Inc.
Merrillville, United States
1 month ago
Description
Job Code: 104575
Job SummarySupport Company Operations initiatives associated with the applicable technical functions of service and plant/distribution type activities. Provide oversight and support to company field personnel conducting various tasks related to service/plant type activities to ensure compliance.
Key Results:
Principal Duties and Responsibilities
Required Qualifications for Position
Preferred Additional Qualifications for Position
Read the full posting.