Enterprise Restaurant - Matthews - Global Payment Holding Company

Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Responsibilities

• Serve as the primary point of contact for assigned enterprise restaurant brand accounts

• Coordinate cross-functional teams (implementation, support, product, finance, etc.) to deliver on customer goals and ensure high-quality delivery

• Develop account specific plans focused on maximizing customer satisfaction and deepen Xenial's product portfolio within the accounts

• Own the post-sale relationship and develop long-term strategic account plans to drive retention, expansion, and customer satisfaction

• Build and maintain senior-level customer relationships through consultative selling and promoting customer confidence in Xenial

• Supporting QBR's (Quarterly Business Reviews), performance reporting, and strategic check-ins with key stakeholders

• Partner with Sales Executives, Sales Engineers, Support, and others across the business to ensure smooth handoffs and a unified customer experience.

• Act as an internal advocate for your customers by escalating issues and aligning services to their needs

• Implement a structured and consistent communication framework to ensure all relevant stakeholders have up-to-date visibility into the account status

• Monitor account health, including contract renewals, support trends, and satisfaction metrics

• Track and forecast account performance, revenue, and growth metrics in CRM tool (Salesforce)

• Create and conduct product skills and sales meeting training to inform customers of new developments in products, technology, industry updates, company policies and procedures

• Manage the sales process from end to end inclusive of building a funnel, qualifying leads, identifying decision makers, coordinating product demonstrations, negotiating contractual and financial terms and ensuring on-going customer satisfactions post-sale

KEY ACCOUNTABILITY:

• Net revenue growth

• Account retention & renewals 

• Customer satisfaction / NPS

• Timely and effective issue resolution

• Strategic relationship development

• Execution of account growth plans

Skills

• Attention to detail

• Excellent communication and interpersonal skills, including executive presence

• Self-Starter

• Strong project management and organizational capabilities

• Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment

• Ability to work cross-functionally and influence internal teams

• Strategic thinker with a strong customer-first mindset

• Experience with Salesforce, project management tools such as JIRA, and the Google suite of products

Education and Experience

Required

• Bachelor's degree in Business, Marketing, Hospitality, or related field

• 5+ years of experience in account management, customer success, or enterprise sales in a B2B or restaurant technology company

• Proven track record of managing complex, strategic accounts with high customer satisfaction and revenue growth

Preferred

• Salesforce experience

• Experience working with large, multi-location restaurant brands

• Experience with Microsoft Office and/or Google suite of Products

Working Environment

Office with desk, phone, laptop with network connections. You will work from one of the corporate offices and/or be a work from home employee 5 days per week.  

Travel

• 25-35%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact