Remote Care Navigator - Sacramento, CA
21 hours ago
Job description
Use Your Experience to Truly Make a Difference
Join the Master
•Care Team as a Remote Care Navigator
Master
•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California's CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few of the services we provide.
Master
•Care is currently seeking a Remote Care Navigator (RCN) to support our Care Navigation and Quality Teams. While this role is remote, preference will be given to candidates located in the Sacramento area due to periodic in-person meetings and collaboration.
POSITION SUMMARY
A Master
•Care Remote Care Navigator serves as a secondary point of contact and provides in-office and virtual support to assigned patients and Field Care Navigators. The RCN is consistently available by phone and electronic communication to support patients, families, providers, and internal teams.
This role requires a welcoming, calm, and empathetic approach, strong communication skills, and the ability to manage expectations while supporting patient-centered goals outlined in the Master
•Care Plan. The RCN works closely with the Quality Team Manager and Care Navigation team to ensure productive outcomes and compliance.
This position is primarily remote, with occasional travel required for company meetings.
Duties and Responsibilities
-Serve as a consistent remote point of contact for regionally assigned patients
-Provide in-office and virtual support to Field Care Navigators
-Answer phones and written inquiries with professionalism, empathy, and efficiency
-Conduct virtual meetings and assessments with patients and Field Care Navigators as needed
-Coordinate patient updates and changes with the Care Navigation team
-Document patient-centered goals and progress in Master
•Care systems and MCP portals
-Assist with referrals to other CalAIM services
-Communicate with providers regarding patient needs as required
-Manage patient and family expectations through clear and compassionate communication
-Foster strong professional relationships with patients, providers, and community resources
-Work collaboratively with executive leadership, clinical teams, and care navigation staff
-Ensure compliance with applicable laws, regulations, and managed care standards
-Properly handle and safeguard personal health information
-Maintain a professional, organized, and respectful work environment
Skills and Specifications
-Excellent customer service and communication skills
-Ability to remain calm and empathetic in difficult situations
-Strong attention to detail and quality control
-Hands-on experience in customer service or support roles
-Proficiency with web-based technology and Microsoft Office
-Organized, punctual, and efficient
-Maintains a professional demeanor
-Bilingual or multilingual skills are preferred but not required
Education and Qualifications
-Experience in healthcare, care coordination, social services, or customer support preferred
-Ability to perform the physical demands of the position, including:
-Lifting, pushing, or pulling a minimum of 10 lbs
-Bending, reaching, and navigating stairs
-Sitting and/or standing for extended periods
-Some travel may be required for company meetings
Benefits
Competitive pay (DOE)
Medical, Dental, Vision, Life Insurance
401(k)
Paid Time Off (PTO)
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