Supervisor PBX - Kissimmee - Hilton Grand Vacations

Description

Job Title:

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres.

This resort property is surrounded by lush landscapes and a beautifully manicured golf course, making it an ideal place to work and grow your career. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day.

About the Role:

We are currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Responsibilities:

• Ensure Quality Assurance Standards of Hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Maintain necessary hard copies of paperwork of all daily operations and file, as needed.
• Connect with all internal departments including Front Desk, Housekeeping, Engineering, and Security, as needed, via telephone and e-mail.
• Compute billing charges, collect payments, and provide change.
• Monitor progress and completion of work assignments by PBX or Front Desk personnel.
• Make recommendations to management regarding development and corrective active of team members
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

About Us:

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members.

Requirements:

• A minimum of six (6) months of experience in the customer service field required.
• A minimum of six (6) months supervisory experience
• Proficiency reading, writing and speaking in English
• Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
• Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
• Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

Preferred Qualifications:

• Prior high-volume switchboard experience
• Previous experience working in the hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.