ARC Service Specialist - Riverside, United States - HUB International

Description

The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC's customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions.
About You

• Do you love to help, train, and support your teammates?
• Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?
• Are you good at problem solving and enjoy researching issues to find the answer?

About the Position:

This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.

Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a "sandwich".

• The top – what is the issue needing resolution?
• The middle – What is the cause?
• The bottom – Identify a solution to resolve the problem

Role Description & Responsibilities:

• Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level
• Respond to emails from Operations requesting assistance with Accounting related questions or issues.
• Research "what went wrong"
• Determine assistance needed and follow the path to resolution
• Follow up to make sure end-result is obtained
• Work with the Accounting units to ensure that requests are completed
• Assure that fields are completed correctly and timely in the ARC ticketing system
• Duties as otherwise assigned

Essential Traits and Experience:

• High School Diploma Required
• 2 + years Property/Casualty Insurance Agency experience as follows:

o Insurance accounting – Agency Bill Carrier Payables and/or Cash Application OR,
o Commercial Lines Account Manager with heavy agency billing experience OR
o Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents

• Strong understanding of Epic and it's workflows
• Excellent verbal and written communication skills
• Strong Customer Service Skills and enjoy working with people
• Understand that teaching someone how to find the answers is more important than just providing the answer
• Strong critical thinking and problem-solving skills
• Be able to work independently and provide results.
• Work well with a remote team

Other:

• Position is remote
• Must have an efficient and quiet workspace in your home
• Must live within driving distance of a Hub office

The expected salary range for this position is $22.00 to $26.00 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include

health/dental/vision/life/disability

insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Accounting & FinanceRequired Experience: 2-5 years of relevant experience

Required Travel:
No Travel Required

Required Education:
High school or equivalent

About The ARC
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC's customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions.
About You

• Do you love to help, train, and support your teammates?
• Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?
• Are you good at problem solving and enjoy researching issues to find the answer?

About the Position:

This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.

Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a "sandwich".

• The top – what is the issue needing resolution?
• The middle – What is the cause?
• The bottom – Identify a solution to resolve the problem

Role Description & Responsibilities:

• Answer incoming calls and assist clients with Tier 1 types of requests and escalate all other calls to the appropriate Tier level
• Respond to emails from Operations requesting assistance with Accounting related questions or issues.
• Research "what went wrong"
• Determine assistance needed and follow the path to resolution
• Follow up to make sure end-result is obtained
• Work with the Accounting units to ensure that requests are completed
• Assure that fields are completed correctly and timely in the ARC ticketing system
• Duties as otherwise assigned

Essential Traits and Experience:

• High School Diploma Required
• 2 + years Property/Casualty Insurance Agency experience as follows:

o Insurance accounting – Agency Bill Carrier Payables and/or Cash Application OR,
o Commercial Lines Account Manager with heavy agency billing experience OR
o Insurance Accounting for a Carrier or Wholesale Broker directly related to working with agency bill payments and credits with retail agents

• Strong understanding of Epic and it's workflows
• Excellent verbal and written communication skills
• Strong Customer Service Skills and enjoy working with people
• Understand that teaching someone how to find the answers is more important than just providing the answer
• Strong critical thinking and problem-solving skills
• Good eye for detail.
• Be able to work independently and provide results.
• Work well with a remote team

Other:

• Position is remote
• Must have an efficient and quiet workspace in your home
• Must live within driving distance of a Hub office

The expected salary range for this position is $22.00 to $26.00 per hour and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include

health/dental/vision/life/disability

insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Accounting & FinanceRequired Experience: 2-5 years of relevant experience

Required Travel:
No Travel Required

Required Education:

High school or equivalent HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at

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About Us

Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services.

From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit

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