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Intake Specialist - Washington, United States - GDIT

GDIT Washington, United States

2 weeks ago

Full time

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants:

Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care;
Determines type of action based on the demographic information and circumstances of each case as well as the availability of space at grantee programs;
Makes the initial determination/assessment on placement and informs the appropriate agency;
Documents and refers to appropriate person(s);
Maintains confidential files and other related records of cases;
Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases;
Coordinates and provides status updates on placements for the life cycle on the case intake process;
Responsible for input and verification of data for each case;
Reviews source documents for accuracy of input data using a system of quality assurance;
May be responsible for integrity of certain database information;
Investigates questionable data and takes corrective action when necessary;
Performs other administrative duties as needed

Education

Bachelor's Degree in Social Work, Sociology, Psychology or a related discipline preferred.

Qualifications

With BA/BS degree, 2 years of relevant experience; with AA/AS degree, 4 years of experience
Excellent written and verbal communication skills
Experience working with immigrant, refugee, and underserved populations is preferred
Strong attention to detail
Bilingual Spanish/English a plus
Strong organizational skills and expert user of MS Excel
Excels in a fast pace, high volume environment

Unique/Additional Requirements

Scheduled Weekly Hours:

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA DC Washington