- Operations Software Support and Management
- Systems Implementation and Setup
- Projects, Acquisitions and Dispositions
- Ensures all services and features in the Property Management Systems (RealPage and Yardi) are up and running notifying VP of Systems if there are any issues to where we will need to notify all employees.
- Work in the company support portal and actively work on support tickets submitted by various stakeholders.
- Must complete a minimum of 15 support cases daily when not working on a project. If working on a Project, must allocate time to resolve a minimum of 5 cases daily.
- Assist and participate in planning strategy to maintain PMS security for both Real Page and Yardi Platforms.
- Assist with creating How-To-Guides to be used on Operations Support Portal as well as Bainbridge TBU (The Bainbridge University)
- Assist and participates in the development of user instructional videos, system procedures, and other system documentation.
- Assist properties with Pre-close, AME Close-Out, and AP Close-Out.
- Assist other departments, i.e., accounting, marketing, education, etc. with resolving any back-office issues coming from PMS or technology stack.
- Communicate effectively with VP of Systems, Director of Software Support and Software Support Administrator on all matters related to Bainbridge technology stack.
- Serve as a technical POC for all System Implementations working in conjunction with Software Support Administrator.
- Collaborate with Director of Property Operations to create and execute system implementation plans that are on-time, on-budget with highest customer satisfaction.
- Collaborate with Software Support Administrator for setting up integrations with 3rd party applications used by property in Yardi and Real Page.
- Document and communicate reasons for deadlines not being met in all implementations.
- Communicate when users, systems and/or services have been setup to all department heads and key team members when tasks are completed.
- Document and/or record implementation and configuration setup and steps
- Evaluates software administrative and management issues and recommends data conversion solutions.
- Responsible for setting up and disabling Bank Accounts and Check Scanner in collaboration with Accounting Department and Software Support Administrator.
- Responsible for user setup in RealPage, Yardi and any other software platform used in the company.
- Communicate and update status of all projects being worked on via email to VP of Systems as well as any other stakeholders involved.
- Collaborate with Software Support Administrator and Director of Property Operations on any property acquisitions and/or dispositions.
- Make sure all action items assigned are completed on the Project Plan on the date that is due or before.
- Work with tools used for managing projects, acquisitions, and dispositions such as Smartsheet, Teams, Planner, etc.
- Must maintain a willingness to be a strong Team Player during departmental projects, acquisitions, and dispositions.
- Bachelor's degree or applicable years of experience in multi-family industry
- 1-3 years of experience in an operations or software support role
- Strong understanding of Property Management Systems and processes
- Experience in data analysis and problem-solving
- Proficient in Microsoft Office applications such as: Word, Excel, PowerPoint, and Outlook
- Excellent communication and interpersonal skills
- Ability to multi-task and adapt to changing priorities
- Ability to work independently and as part of a team
- Experience with RealPage OneSite and Yardi Systems
- Experience with data warehousing and business intelligence tools
- Experience with project management methodologies
- Experience with support ticketing systems
-
IT Support Specialist
1 week ago
Longevity Health Plan Palm Beach Gardens, United States**_General Purpose: _**The individual holding this position is required to support and demonstrate their commitment to the Longevity Health Statement of Purpose, which is: To improve the health and quality of life of nursing home residents by caring for their unique medical, soci ...
-
Peer Support Specialist
5 days ago
Flagler OARS Palm Coast, United StatesFlagler OARS Certified Peer Recovery Specialist · Full Time: Exempt [hourly] · Evening and Weekend hours as needed. · Supervisor: Peer Lead, Flagler OARS · Individual must understand and respect everyone's unique path to recovery and honor all pathways to recovery. Specialist mus ...
-
Applications Support Specialist
1 week ago
TrustBridge, Inc. West Palm Beach, United StatesOverview: · **Pay range: $18/hr - $22/hr based on experience** · **_ · Have you thought about Trustbridge?_** · Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are no ...
-
IT Specialist in First Level Support
4 days ago
Stellar Enterprises Palm Beach, FL, United States Freelance**IT Support Specialist (m/f/d) in Palm Beach, FL**: · Löwenstein Medical SE & Co. KG · Bad Ems, DE · Experience required · IT · Full-time · **Why Löwenstein Medical?**: · **Pioneering new paths.** But never forgetting where we come from. For over 30 years, Löwenstein Medical has ...
-
Nexus Enterprises La Riviera, United StatesLa Riviera is a district located in the north-east of Munich, known for its economic strength and high quality of life. We are currently seeking a full-time IT system administrator to join our Human Resources and IT Central Services department. · Responsibilities: · - Implementat ...
-
Accountant/tax Preparer
1 week ago
LONDON DO IT LTD Wellington, United States**Job Title**: Accountant - Tax Specialist · **Location**: Hybrid (Remote and In-Office) - Wellington, West Palm Beach, Florida · **About Us**: Originating from London, our vibrant and expanding accounting firm is excited to announce the opening of our new branch in Wellington, W ...
-
Sales Specialist
2 weeks ago
Petco Wellington, United StatesCreate a healthier, brighter future for pets, pet parents and people · If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. · Our core values capture that spirit as we wor ...
-
Sustainability trainee
3 weeks ago
Titan Industries Wellington, United StatesThe company based in Memmingen is the competent problem solver and reliable partner for first-class and efficient cleaning solutions for professional users. With over 130 specialists under one roof, we develop, produce and distribute cleaning and care products in over 30 countrie ...
-
Child Life Specialist
2 weeks ago
HCA Florida Palms West Hospital Loxahatchee, United States**Introduction**: · Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at HCA Florida Palms West Hospital have the opportunity to make a real impact. As a(a ...
-
Specialist in Ophthalmology
3 days ago
Phoenix Technologies Groves, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you On behalf of our client, a modern eye clinic, we are currently seeking a full-time or part-time specialist in ophthalmology (m/f/d). akut Doc is a specialist in the recruitm ...
-
Diploma Psychologist
3 days ago
Apex Solutions Groves, United States* Independently treating patients within the scope of a psychologist's duties · * Conducting psychoeducational and disorder-specific individual and group sessions · * We are currently seeking a licensed psychologist (m/f/d) for a permanent position at an acute care hospital in th ...
-
Apex Innovations Groves, United States*Personally, Partnerly, Professionally* - we take care of YOUR next career step. · The *advanced engineering GmbH* has been successful for many years in placing specialists and executives in medium-sized companies and large corporations in the automotive and vehicle technology se ...
-
Trainee (m/f/d) Transformation Gas Networks
3 days ago
Cascade Ventures Loxahatchee Groves, United StatesTrainee (m/f/d) Transformation Gas Networks · Because the intelligent network can no longer wait: At EWE NETZ, we operate safe and state-of-the-art infrastructures for electricity, heat, gas, telecommunications, as well as drinking water, ensuring reliable supply for our regions. ...
-
it support specialist
3 weeks ago
The King's Academy West Palm Beach, United StatesThe King's Academy is seeking an experienced, innovative, and versatile IT Specialist to complement our current technology team. The person God calls to our school will be responsible for various aspects of TKA's technology infrastructure. This position requires a strategic think ...
-
IT Support Specialist
3 weeks ago
Longevity Health Plan Palm Beach Gardens, United StatesGeneral Purpose: The individual holding this position is required to support and demonstrate their commitment to the Longevity Health Statement of Purpose, which is: To improve the health and quality of life of nursing home residents by caring for their unique medical, social and ...
-
Medical Office Specialist
3 days ago
HCA Florida Palm Beach Surgical Specialists Loxahatchee, United States**Introduction**: · **Benefits**: · HCA Florida Palm Beach Surgical Specialists, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: · - Comprehensive medical coverage that covers many c ...
-
Specialist in Anesthesiology
3 weeks ago
Nexus Dynamics Royal Palm Beach, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · For our client, an acute care hospital with approximately beds in the Plauen area, we are looking for a Specialist in Anesthesiology and Intensive Care Medicine (m/f/d) ...
-
Support Specialist
3 weeks ago
Bluegreen Resorts Boca Raton, United StatesJob Description · Purpose: · The Mortgage Support Specialist is responsible for performing a wide variety of administrative tasks to ensure Mortgage Operations are provided in an effective and efficient manner. The Specialist will be acting as either the primary or backup individ ...
-
Junior Corporate Customer Advisor
4 days ago
Orion Innovations Royal Palm Beach, FL, United States FreelanceThe Royal Palm Beach, FL branch of Die Sparkasse Dieburg is one of the successful and forward-thinking savings banks in the Hessen-Thüringen region. With a balance sheet total of over 3 billion euros and around 450 dedicated employees, including 45 apprentices, we operate in a st ...
-
IT Support Specialist
2 weeks ago
Tech Hub South Florida Boca Raton, United States**IT Support Specialist** · on October 25, 2021 / by , · Full Time · Posted 6 days ago · **Techstrong Group** · The power source for people and technology · Join our exciting, fast-paced, high-growth organization passionate about technologies like cloud, cloud-native, cyber ...
Software Support Specialist - Wellington, United States - The Bainbridge Companies
Description
Job Description
Job DescriptionDescription:This position will provide Software support for the Bainbridge Management portfolio by using computer equipment, software, and other technical and training deemed necessary to fulfill company needs. You will provide reliable and friendly service to the Operations Support customers by performing all responsibilities with accuracy, completeness, and timeliness. Our customers include Bainbridge associates (site teams and home office), owners, residents, and vendors.
The Software Support Specialist is responsible for property operations through current Property Management Software systems including but not limited to migration activities – Acquisitions/Dispositions, In House Product Support, In House Troubleshooting, Training & evaluation of current and alternative options.
Requirements:PRIMARY AREAS OF RESPONSIBILITY:
OPERATIONS SUPPORT AND MANAGEMENT
PROPERTY MANAGEMENT SOFTWARE (PMS) IMPLEMENTATION AND SETUP
PROJECTS, ACQUISISTIONS AND DISPOSITIONS
QUALIFICATIONS
PREFERRED QUALIFICATIONS
