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- Oversee complete customer care operations, including order processing.
- Manage retail partnerships, both online and offline, interacting with buyers.
- Collaborate on demand planning and inbound logistics from Italy.
- Coordinate with Italian counterparts on shipments and document management.
- Cultivate relationships with North American warehouses, overseeing inventory levels and outbound shipments to US retail clients, adhering to company and regulatory standards.
- Address and resolve internal and external inquiries promptly, ensuring comprehensive documentation.
- Foster interdepartmental communication to streamline order processing, delivery, and issue resolution.
- Execute purchase order processing in accordance with established protocols.
- High school degree
- Excellent knowledge of English, written and spoken
- Knowledge of the MS Office suite
- Great at building relationships and excellent team working skills
- Foodie passion
- Previous experience of working in a customer service environment
- Knowledge of written and spoken Italian would be advantageous.
Logistics Coordinator - Clifton, United States - The Axel Group Llc
Description
A prominent vinegar enterprise, situated in the Modena region of Italy, is seeking a Logistics Coordinator for its Clifton, NJ office. Renowned for its leadership in the vinegar sector, our client holds the top position as the producer of Balsamic Vinegar of Modena PGI and specializes in various vinegar products. Operating in over 30 countries, they distribute both branded and private label items through an extensive network of distributors. The company takes pride in being the pioneer in the vinegar industry to achieve B Corp certification, showcasing its commitment to ethical, social, and environmental standards.
Responsibilities
Requirements