Program Test Analyst I - San Antonio, United States - USAA

Description

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

The Opportunity

As a dedicated Program Test Analyst I, you will work within the Disputes Business Acceptance Testing Team. They will be responsible for coordinating test creation, execution, and documentation of results while working with several teams to include IT Testers, Dispute Production teams, and Dispute Project Management and Agile teams to facilitate testing for technology releases.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio, TX location.

Relocation assistance is not available for this position.

What you'll do:

• Collaborates with business subject matter experts to ensure maintenance and accuracy of updated business procedures within the project management environment.
• Creates robust test scenarios from a business end-user perspective to ensure updated, innovative and quality systems that are within compliance regulations.
• Executes tests and troubleshoots issues to identify the root cause of the resulting problem.
• Triages and reports system defects identified in the testing plan to appropriate stakeholders in IT.
• Maintains leadership informed on testing status. Provides an objective review of testing activities and results. Makes applicable recommendations to deliver a superior product.
• Serves in an advisory capacity to internal staff and resolves escalated issues as they arise.
• Sets expectations on testing activities and adheres to timelines related to testing.
• Serves as a resource to less experienced team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of relevant business applications and business support experience, to include software or quality assurance testing experience, within a financial services organization.
• Working experience in User Acceptance Testing (UAT) methodologies within agile projects.
• Ability to communicate and effectively write testing rules, standards and scripts.
• Working knowledge of Software Development Life Cycle (SDLC), and and project system of record applications.
• Working knowledge of Banking products and services.
• Foundational knowledge of U.S. banking laws and regulations.

What sets you apart:

• 2-3 years Acceptance Testing/Technology Testing experience
• 2-3 years prior Dispute Experience (ACH, CCNF, DCF, DCNF, CCNM)

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $84,210 - $133,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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