Inside Sales/Customer Service Rep - Syracuse, NY

Full-time · Description · We are seeking a dedicated and detail-oriented Inside Sales / Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for our customers, assisting with order entry, answering product questions, and ens ...

Job description

Full-time

Description

We are seeking a dedicated and detail-oriented Inside Sales / Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for our customers, assisting with order entry, answering product questions, and ensuring a smooth and positive customer experience. This position plays a key role in supporting our sales efforts and maintaining strong customer relationships.

Key Responsibilities:

• Enter and process customer purchase orders accurately and efficiently.
   
• Respond to customer inquiries regarding products, availability, pricing, order status, and basic application questions.
   
• Provide general product support and assist customers with troubleshooting or documentation as needed.
   
• Work closely with the sales team to support customer accounts and help address application-related questions.
   
• Coordinate and manage warranty returns, ensuring proper documentation and follow-up.
   
• Assist with maintaining and updating product manuals, catalogs, brochures, and other sales materials.
   
• Support special projects, including product updates and basic research into customer applications when required.
   
• Represent the company in a professional manner during customer interactions and industry events.
   

Skills and Qualifications:

• Previous experience in customer service, inside sales, or a related support role (technical product experience is a plus).
   
• Strong communication and interpersonal skills with a customer-first mindset.
   
• Comfortable answering product-related questions and learning technical information as needed.
   
• Excellent organizational skills and attention to detail, especially in order entry and documentation.
   
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
   
• Proficiency in standard office software and ERP/order entry systems preferred.
   
• Associate's or Bachelor's degree preferred, but relevant experience will be considered.
   

We offer a collaborative team environment where customer service and attention to detail are valued. This is an excellent opportunity for someone who enjoys supporting customers, working closely with a sales team, and contributing to a growing organization.

Requirements

Qualifications

• Minimum of two years of college coursework in mechanical technology or a related field preferred.
   
• Ability to read and interpret drawings and blueprints.
   
• Demonstrated leadership and mentoring qualities with a positive, team-oriented approach.
   
• Strong written and verbal communication skills.
   
• Commitment to treating all coworkers with dignity and respect.
   
• Basic math proficiency and strong organizational skills.
   
• Ability to work independently and manage multiple responsibilities.
   
• Maintain a positive attitude toward work, coworkers, and the overall work environment.
   

Supervisory Responsibilities

This position does not have direct reports or supervisory responsibilities.

Physical Requirements

• Frequently lift or move objects up to 10 pounds and occasionally up to 25 pounds.
   
• Regular use of standard office equipment, including computers and phones.
   

Mental and Visual Demands

• Ability to maintain close attention to detail when preparing and reviewing data, entering orders, reading documentation, and working on a computer.
   
• Capable of making frequent decisions and adjustments while managing tasks in a fast-paced environment.
   
• Ability to review documentation, inspect information for accuracy, and coordinate tasks effectively.
   

Work Environment

• Primarily office-based with minimal exposure to temperature changes, hazardous materials, or moving equipment.
   
• Occasional visits to the production floor may be required. During these visits, employees may be exposed to manufacturing equipment, welding operations, and other production activities.
   
• Required personal protective equipment (PPE) in production areas may include safety glasses, steel-toed slip-resistant footwear, and other equipment as appropriate.
   
• Production areas may present hazards such as moving machinery and, in warmer conditions, potentially slippery floors due to condensation.
   

Employer Disclaimer

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
   
• This job description is not intended to be a complete list of all responsibilities, duties, or skills required. Employees may be asked to perform other job-related tasks as assigned by their supervisor.
   
• The company reserves the right to modify job duties at any time.
   
• This description does not constitute a contract of employment. Employment is on an at-will basis.

Salary Description
$50,000-$68,000