Health Engagement Coordinator - Boston, United States - Blue Cross Blue Shield of Massachusetts

Description

What we need:

The Health Engagement Coordinator is a strategic partner to the Health Engagement Strategist (HES) to successfully implement and run health engagement programs for clients across all markets. The HEC will participate in account meetings and develop and maintain a strong working relationship with key account and broker contacts and internal stakeholders. The HEC will maintain a working knowledge of the account's overall wellness program including, incentive campaign, communication plan and key dates and deadlines.

Your Day to Day:

• Partners with Health Engagement Strategists (HES) to support the wellness needs of their book of business and meet regularly to ensure seamless program delivery.
• Provide daily e-mail and phone support for their accounts in areas such as the digital wellness platform, programmatic eligibility and research, and event management.
• Assist with account reporting such as quarterly engagement reports, combined biometric reports, and other data extracts.
• Provide standard touch points based on how an account is engaging in their program (i.e. challenges, non-members).
• Respond effectively and efficiently to additional business needs of the account as appropriate.
• Provide virtual and onsite health fair presence for select accounts.
• Collaborate with operations team and vendor partners on processes to provide best in class service to our accounts.

We're Looking for:

• Excellent verbal and written communication skills
• Experience with relationship and operational management
• Flexible and adaptable team player with the ability to work independently within the department's strategic framework
• Strong organizational skills with the ability to coordinate and manage complex projects
• Ability to prioritize multiple demands with competing priorities
• Excellent problem solving skills

What You Bring:

• BS/BA degree in business, communications or health
• 2-3 years of related experience
• Health, Wellness and/or Service Delivery Experience a plus

#LI-Remote

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

Location

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Weekly Hours

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Number of Openings Available

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.