Part Time Technical Support - Raymond, United States - Hinds Community College

Description

Position Title:
Part Time Technical Support


Job Description:
Part Time Technical Support

HINDS COMMUNITY COLLEGE

Job Descriptions




JOB TITLE:
PT Technical Support




REPORTS TO:
Adam Simmons




DEPARTMENT:
Information Technology




EXEMPT:
No




VICE PRESIDENT:
Keri Cole

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

Employees in this position are expected to provide responsive technical assistance to end-users, troubleshoot hardware and software issues, assist with software installations, and contribute to maintaining a seamless IT environment.

Your dedication to excellent customer service will be crucial in helping our students and faculty/staff.

QUALIFICATIONS REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in troubleshooting common computer hardware and software issues.
• Provide remote support assistance to end-users.
• Proficiency in documenting support interactions, troubleshooting steps, and resolutions.
• Ability to communicate information clearly and concisely to the end-user.
• Maintain a calm and professional demeanor when interacting with end-users via phone and/or in person.
• Willingness to learn and adapt to new technologies and software.

EDUCATION AND/OR EXPERIENCE
High School Diploma

ESSENTIAL DUTIES AND RESPONSIBILITIES , include the following.
Other duties may be assigned.
Maintain knowledge of diversity-related issues, legislation, and best practices.

• Great customer service, interpersonal skills, and phone etiquette
• Effective communication skills, including speaking, writing, and actively listening
• Time management, organization, and prioritization
• Provide quality support services to the end-users
• Create, work on, and escalate incidents via the ticketing system
• Work well with other support staff
• Work up to 19.5 hours

SUPERVISORY RESPONSIBILITIES:
None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results
.

Mission
Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision
Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities.

We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: Director of Diversity, Equity and Inclusion


Box 1100 Raymond MS 39154; Phone: or Email:
.

Title IX :
Associate Vice President Student Services, Title IX Coordinator


Box 1100 Raymond MS 39154; Phone: or Email:
.


Full Time/Part Time:
Part time


Position Type:
Part Time


Job Classification:
Part Time


Scheduled Hours:
19.5