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  • Hyundai Automotive Service Advisor - Sanford - Headquarter Automotive

    Headquarter Automotive
    Headquarter Automotive Sanford

    1 week ago

    Default job background
    Description

    Job Details

    Location: Headquarter Hyundai - Sanford, FL

    Description

    Service Advisors coordinate vehicle maintenance and repairs, assess customer concerns, and provide cost estimates.

    Key Responsibilities:

    • Serve as liaison between service manager, shop foreman, parts personnel, technicians, and warranty administration.
    • Provide excellent customer service from service reception to vehicle release.
    • Write and verify accurate repair orders with supporting documentation.
    • Inspect vehicles to identify and verify mileage and service needs.
    • Translate customer-reported problems into actionable work orders for technicians.
    • Review vehicle inspections with customers.
    • Prepare repair estimates.
    • Keep customers informed throughout the repair process and communicate when the vehicle is ready for pickup.
    • Ensure parts are ordered for approved repairs/services.
    • Invoice and collect payments from customers for services rendered.
    • Handle and resolve customer complaints.
    • Consult with technicians regarding necessary repairs.

    Requirements:

    • Adhere to the company's dress code policy.
    • Work efficiently in a fast-paced environment.
    • Posess excellent customer service and selling skills.
    • Strong written and oral communication skills.
    • Computer proficiency.
    • Flexibility with schedule including evenings, weekends, and holidays.

    Benefits:

    • Positive, professional work environment.
    • Best-in-industry training.
    • Employee development through training and advancement opportunities.
    • Medical/Dental/Vision Insurance.
    • Paid Vacation after 1 year.
    • 401(K) & 401(k) Matching.

    We are an Equal Opportunity Employer and a Drug & Tobacco-Free Workplace.

    All applicants must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, and drug screen.


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