Cook - Milwaukee, United States - Wingstop

Description

PURPOSE OF THE ROLE:
A Restaurant cook is responsible to prepare quality food that tastes great and is consistent from day to

day and follows Wingstop operational standards requirements. This position is critical to Wingstop

Restaurants; ensuring compliance with company standards in all areas of operation, including product

preparation maintaining the highest quality products and services are delivered to each customer; follows

and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant

cook must be able to successfully focus on their job in a calm, yet efficient manner. Every Team Member

is responsible for representing the culture and mission of Wingstop to Serve the World Flavor


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Guest Experience:
Must have an outgoing and positive attitude in dealing with guests. Ensure that each

guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in

a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and

friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve low level guest

issues with efficiency and a positive attitude.

Team Oriented:
Must work well with others and support the Wingstop Team. Immediately notify the

Manager of all safety, sanitation or employee issues. Must have a proven ability to work well under

pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to

assist all other positions when necessary.

Process Compliance:
Ensure the safe handling procedures are followed at all times. Must have up-todate knowledge of all product and procedural changes. Responsible for opening and/or closing the

restaurant. Must be able to practice safe cooking procedures. Must quickly scan and comprehend the order

tickets. Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for

each order, portion them out to the correct sauce bowls, and cook and prepare them in the proper fryers

and baskets. Must be able to accurately coordinate the cooking time of Bone-In Wings, Boneless Wings

and Boneless Strips and fries with the corresponding timer. Must be able to Sauce, Season and package all

orders according to Wingstop standards. Filter and freshen the fryer shortening daily, following all safety

procedures and with proper safety equipment. Ability to thoroughly understand and follow instructions in

how to properly and safely use chemical cleaning products. Keep the interior and exterior of the restaurant

clean and staged.


ESSENTIAL SKILLS:
Guest service mentality; has a genuine desire to serve the customer

Maintains a calm, tactful demeanor when dealing with difficult situations

Manages multiple projects and timelines with a sense of urgency and follow-through

Well organized and detail oriented

Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

Has an outgoing personality

Strong work ethic

Other duties as assigned


EDUCATION AND WORK EXPERIENCE REQUIREMENTS:
High School diploma preferred

Some hospitality experience preferred

Maintains regular and predictable attendance

Must be 18 years or older

Must have reliable transportation