- and implement IT-OT service strategies aligned with the Utilities and Gas Distribution industry's specific needs.
- the day-to-day operation of the IT and OT department, ensuring that systems, networks, and infrastructure are running smoothly and efficiently.
- with other departments to understand their IT needs and requirements and develop solutions to meet those needs.
- IT projects from inception to completion, including planning, and implementation.
- the security of company data and information systems through the implementation of robust security measures and protocols.
- up-to-date with the latest trends and developments in information technology and recommend new technologies and solutions to improve efficiency and effectiveness.
- a collaborative work environment to optimize Service Delivery.
- the design, implementation, and maintenance of secure and resilient IT and OT networks.
- compliance with industry standards and cybersecurity best practices.
- incident response and recovery plans specific to IT and OT security incidents.
- knowledge on PLCs and SCADA systems used in utility and gas distribution operations.
- with engineering teams to ensure efficient control and monitoring of infrastructure.
- relationships with technology vendors and service providers.
- with stakeholders, including Operations and Compliance teams, to ensure IT-OT alignment.
- tools and processes are implemented to monitor the performance and availability of IT-OT services.
- identify opportunities for service improvements and efficiency enhancements.
- and mentor a team of IT and OT professionals, ensuring their continuous growth and development.
- compliance with regulatory requirements specific to the Utilities and Gas Distribution industry.
- updated on changes in regulations and adapt IT-OT practices accordingly.
- degree in information technology, Computer Science, or a related field (or equivalent work experience).
- in IT-OT service delivery with a strong understanding of OT networks, OT security, PLCs, and SCADA systems in the Utilities and Gas Distribution domain.
- certifications (e.g., CISSP, CISM, ISA/IEC are a plus.
- leadership and team management skills.
- problem-solving and decision-making abilities.
- communication and stakeholder management skills.
- to work in a dynamic, high-pressure environment.
- in project management and IT service management frameworks (e.g., ITIL).
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Technical Account Manager - Portland, United States - HCLTech
Description
Job Title: IT-OT Technical Account Manager (Utilities and Gas Distribution Domain)
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Job Summary:
The IT-OT Technical Account Manager, with an understanding of OT and IT networks, OT & IT security, PLCs, SCADA & HMI systems in the Utilities and Gas Distribution domain, is responsible for overseeing and optimizing the delivery of Information Technology and Operational Technology services in a utility and gas distribution area. This role involves managing a team of professionals (onsite\offshore), good understanding of OT technologies, strong leadership skills, and the ability to drive continuous improvement in service delivery.
Key Responsibilities:
Qualifications:
Skills and Abilities:
