- Take ownership of existing accounts, ensuring continuous value creation and engagement through life enrichment activities and comprehensive service oversight.
- Establish feedback loops to communicate service outcomes regularly, fostering deep, lasting relationships.
- Drive the acquisition of new clients while expanding the footprint within current accounts. Utilize your sales acumen to identify opportunities for growth and increased service provision.
- Serve as a representative of TheKey in various community settings, including networking groups and events, to elevate brand awareness and foster new client relationships.
- Work closely with internal teams to ensure client needs are met with the highest satisfaction, maintaining seamless communication and coordination.
- Maintain up-to-date knowledge of TheKey's service offerings, requirements, and obligations to ensure compliance and excellence in service delivery.
- Other duties as assigned
- Bachelor's Degree in gerontology, health care, social work, or related profession from an accredited university preferred
- Minimum 2 years of sales or account management experience in healthcare, home care, or related fields.
- Exceptional customer service and sales abilities,
- Proficiency in Salesforce, social media, and Google products.
- Deep emotional intelligence with a focus on building and maintaining strong relationships
- Active and current driver's license in good standing
- Multitasker and critical thinker with strong analytical skills
- Exceptional interpersonal and communication skills, including writing, speaking, and active listening
- Ability to travel to referral sources and office locations up to 80% of the time.
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
Account Manager - Tacoma, United States - The Key Corporation
Description
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our video to learn more about TheKey.
Qualification:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities:
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Benefits for full time employees
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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