Ascent Family Office Operations Associate - Minneapolis, MN

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each ...

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Ascent Private Capital Management is a leading player in the ultra-high-net-worth financial services industry, dedicated to helping our clients and families achieve their financial goals. The Family Office Operations Associate provides operational and administrative support for Ascent clients, ensuring accurate execution of banking responsibilities, billing processes, and compliance requirements. This role involves managing banking client onboarding, relationship transfers, and specialized tasks such as Reg 9 reviews, tiered fee schedules, and billing reconciliation.

Key Responsibilities:

Client Relationship & Onboarding

• Manage client onboarding for banking services, ensuring proper documentation and compliance.
• Coordinate relationship transfers between internal teams.

Operational & System Support

• Support banking account opening.
• Provide Treasury Management/SinglePoint and QuickBooks ongoing maintenance support to clients.
• Execute coding cleanup for accurate book of business reporting.
• Manage Docusign workflows for client documents.
• Maintain Salesforce and RPMS relationship grouping for accurate client hierarchy and reporting.
• Proficient in diagnosing and resolving online and mobile banking issues, with a focus on delivering clear guidance and excellent client support.

Financial Management & Billing

• Support Bill Pay services, including tracking approvals, scheduling payments, and reconciliation.
• Administer tiered fee schedules, ensuring correct application across accounts.
• Oversee FOS billing, including invoice generation, payment tracking, and reconciliation.
• Perform WIP/INPOC GL reconciliation to ensure general ledger use is appropriate.
• Provide QuickBooks support for client accounting needs.
• Support clients with monthly fixed asset reconciliations.

Compliance & Regulatory

• Conduct Reg 9 reviews for fiduciary accounts, ensuring compliance with regulatory standards.
• Maintain audit-ready documentation for all compliance activities.

Skills & Competencies:

• 5-10 years of experience in family office operations, fiduciary services, or wealth management.
• Strong project management and crisis management skills, with the ability to lead initiatives and navigate high‑pressure situations effectively.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in Microsoft Office Suite and internal systems (Salesforce, RPMS, TM/SinglePoint).
• Demonstrated experience using QuickBooks for accounting, reporting, and day-to-day financial operations.
• Self-motivated, results-oriented, and able to work independently.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills for client and internal team interactions.
• Accounting degree or 2+ years' experience bookkeeping is desired

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92, $109,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.