Help Desk Tier II - Greensboro, United States - CRG

Description

Job Description

Job DescriptionIT Help Desk, Tier II
Location: Greensboro, NC (100% Onsite)
Pay Rate: $50,000

Responsibilities:

• Build ongoing relationships with users in local offices, remote offices, and in the field.
• Answer incoming support inquiries via various channels (Chat, phone, email, etc.)
• Log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading the tech support call notes and knowledge base.
• Develop a strong technical and business understanding of our locating applications and mobile resources.
• Add a personal touch to the support engagement
• Perform incident triage and forward difficult issues to the next level support specialist.
• Maintain ownership of incidents until resolved or escalated for further research.
• Learn and perform computer hardware troubleshooting and repairs.
• Develop a strong understanding of company policies, user requirements, and processes
• Work individually and with a team to solve technical problems while communicating trending issues and best practices
• Collaborate with leadership to improve skill sets and career development opportunities

Educational Requirements:

• High school diploma or equivalent (Required)
• Associate degree (Appreciated)

Qualifications:

• Ability to deliver superior customer service
• Sound organizational skills
• Excellent oral/written communication skills
• Microsoft Office products experience
• A+ and Network certifications a plus

Category Code: JN008
#zrCompany DescriptionCRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.

Company Description

CRG is a provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. We have a team of 500 operating out of 7 Offices in the U.S. & Latin America. Established in 1994, we have completed over 3,000 Searches, 10,000 Contract Placements, and 100 Outsource IT Engagements.