Sr. Sales Support/Account Coordinator - California, United States - Gamer Packaging, Inc.

Description

***The ideal candidate for this position will be located in California, Washington, or Oregon***

Our exceptional team members have made us a leader in consumer goods packaging, and we want you to be part of our success story With a culture that fosters entrepreneurship and adaptability, our company empowers every individual to showcase their talents and contribute to our collective success.

The enthusiasm generated within Gamer Packaging is infectious and is the reason we've organically grown our sales to over $180 million in our 36-year history. Witness the satisfaction firsthand as you see the packages you've contributed to lining the shelves of major retailers. Our clientele spans across the shelves of nearly every store nationwide, showcasing our widespread presence.

Our Mission

Gamer Packaging strives to be the industry leader in providing custom packaging solutions for customers. We highly value the importance of strong supplier relationships, which enable us to offer our customers innovative, flexible, and highly responsive service.

Sr. Sales Support/Account Coordinator

We are seeking an energetic, organized, and attentive individual with a strong work ethic, excellent communication skills and expertise with supporting outside sales professionals. If you have a passion for providing outstanding customer service, innovative ideas and solutions to meet the needs of customers, then we want YOU

As a Sr. Sales Support/Account Coordinator, you will support and partner with Outside Sales to serve our valued customers. You will work directly with customers, suppliers, and various internal departments with forecasting and timelines. You will have daily contact with Outside Sales to discuss new customer leads, custom projects, research existing business, and clarify the intricacies of customer orders. This includes sourcing, quoting, order entry, warehouse inventory management and working with our logistics and quality teams to support customer needs.

What you'll be doing:

• Manage accounts: build and maintain long-term relationships with clients and suppliers and assist with maximizing sales opportunities within key accounts
• Work jointly with Outside Sales Representative(s) to obtain the best option(s) for pricing proposals to the customer, order and ship samples, follow-up on all leads and orders, manage and report on warehoused inventory levels
• Communicate regularly with assigned OSRs to foster a team approach, similar to your own internal small business, to provide superior service to our customers and promote profitable sales growth
• Ensure on time delivery and accuracy of order entry
• Ensure all pertinent customer information is entered and tracked in our CRM system
• Effectively utilize all Gamer systems (Microsoft Dynamics Business Central and CRM)
• Work closely with manufacturing/supplier partners to source products and determine the best solution to meet the needs of the customer
• Troubleshoot and quickly resolve any issues that may compromise quality, accuracy, and timeliness of every order
• Work closely with other department personnel on sales and purchase order processing, invoicing, quality issues, and warehousing details
• Exhibit extreme attention to detail on all applications
• Exhibit firm understanding of mathematical concepts to craft intricacies of a custom project

The skills and expertise you will bring to the role:

• Bachelor's degree or equivalent experience
• 3+ years experience supporting outside sales and/or customer service; distribution sales experience is a plus
• Excellent problem solving, decision making, and analytical skills
• Highly organized and detail oriented
• A high sense of urgency with strong time management skills and the ability to prioritize and follow up effectively
• Excellent interpersonal, verbal and written communication skills
• "Roll-up your sleeves" mentality with a strong work ethic and entrepreneurial spirit
• Team-oriented mentality and willingness to share ideas and support peers as needed
• Prior experience with Microsoft Office and Microsoft CRM a plus

Gamer Packaging offers a fun work environment, full benefits, competitive salary commensurate with experience and the excitement of a rapidly growing company. Gamer Packaging's strong compensation and benefits package includes: 401(k) with company match, medical insurance (including an HSA option and telemedicine), dental, vision, life insurance, short- and long-term disability, tuition reimbursement, employee assistance, employee referral bonus program, and flexible spending accounts for medical and dependent care.