Implementation Manager - Miami

Implementation Manager · Think you've got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform in the country? · Knack is the eminent student-led learning strategy for colleges and universities. Wi ...

Job description

Implementation Manager

Think you've got a knack for working on a team, and want to be at the forefront of the digital landscape with the fastest growing peer tutoring platform in the country?

Knack is the eminent student-led learning strategy for colleges and universities. With Knack, colleges and universities can mobilize their high-achieving students to build a larger network of peer tutors and ensure no student is left without the support they need. It's modernized peer learning for students, by students.

If you are interested in working on a team of constantly curious, driven innovators, who are modernizing peer learning, then look no further

The role...

We are seeking a full-time Implementation Manager who will work hand-in-hand with our Partner Success, Student Support, and Operations teams. This is a dynamic, multifaceted, and challenging role. As we continue our high-growth trajectory, you will be a pivotal member in driving the momentum and velocity behind our company's growth — excited yet?

What you get...

• Competitive salary & vested stock options (equity ownership)
• Health care benefits (medical, dental, vision), 401K, and wellness stipend
• Flexible time off policy in addition to 12 company holidays and a winter break
• Work from home flexibility and monthly stipend
• Company-sponsored technology and equipment
• Annual company retreat
• Autonomy, ownership, and the chance to grow alongside a phenomenal and passionate team every day

What you get to do...

• Manage implementations with new partners to ensure that programs are able to get off to a strong start
• Support partners and students by handling front-line issues through meetings, email, and our support ticketing system
• Collaborate with Partner Success team members to create and improve strategic account-based plans to improve outcomes for existing partnerships
• Drive student tutoring usage and satisfaction of services among partnered institutions by educating on best practices and standardizing playbooks
• Proactively share knowledge and expertise through documentation, one-on-one, trainings, and webinars
• Identify opportunities for product improvement in collaboration with Sales, Partner Success, Operations, and Engineering teams
• Provide additional support for special engagements and other partners who require custom handling
• Serve as an internal and external subject-matter expert on Knack, our platforms, and our overarching philosophy

This may be for you if...

• 3+ years of higher education experience, including program design or implementation
• 3+ years of experience supporting partnerships at an education technology company
• Demonstrated ability to manage high-value partnerships and deliver measurable results
• Strong project management, problem-solving, and relationship-building skills
• Highly organized, detail-oriented, and process-driven
• Comfort with change and adaptability in a growing company
• Commitment to teamwork, lifelong learning, accessibility, and making an impact

Extra Credit

• Experience with peer programs in higher education
• Experience as a peer tutor
• Experience within other parts of the educational sector (e.g., K12)

About Knack

Knack Technologies, Inc. launched in 2016 at the University of Florida by a founding team who came together to build peer communities that would be more enjoyable, relevant, and effective than traditional learning environments.

Today, we enable college students to connect with each other for in-person and online tutoring by offering an award-winning peer tutoring platform with web and mobile applications that are equal parts functional and aesthetic. We partner with some of the largest universities in the U.S., serving thousands of students, tutors, and college administrators every single day.

We're proud to be backed by top-tier Silicon Valley investors including Jeff Vinik (Owner, Tampa Bay Lightning), Precursor Ventures, Bellini Capital Partners, Bisk Education Ventures, Elysium Venture Capital, Arizona State University Enterprise Partners, TiE Tampa Bay Angel Fund, and Alex Sink (Former CFO, State of Florida).

We've been featured on , Forbes, TechCrunch, EdSurge, ELearning Inside, , USA Today, and many other well-known publications/media outlets. Our team has won numerous awards including the 2019 Lumina Foundation's Education Innovation Prize, UF's Big Idea Business Plan Competition, Village Capital's 2018 Education Program, the 2015 Thiel Summit Pitch Competition, and the Challenge Cup.

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Location

Miami, Florida (Remote)

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Department

Partner Success

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Employment Type

Full-Time

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