NCC Field Support Specialist - Boca Raton, United States - Hair Club

Hair Club Boca Raton, United States

13 hours ago

Description

** NCC Field Support Specialist**

**Job Category****:** National Contact Center **Requisition Number****:** NCCFI002748 Showing 1 location **Job Details**

**Description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

Facilitates completion page data transfer between National Contact Center and field, including assisting the field with data entry questions and making necessary corrections.

Handles changes to center information (hours, directions, consultant names, etc.) in an efficient and timely manner, keeping the National Contact Center staff updated.

Processes all customer complaints and notifies the appropriate management for follow up.

Oversees the recovery process, from retrieval to final data entry reporting results to management.

Ensures that the Contact Center databases contain accurate center directions and addresses.

Performs other reasonable duties as assigned.

**EXPERIENCE**

Preferred, Salesforce/CRM Software

**CERTIFICATES, LICENSES AND REGISTRATIONS**

None

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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