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Elk River

    PT Customer Service Associate - Elk River, United States - Elk River

    Elk River
    Elk River Elk River, United States

    2 weeks ago

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    Description

    Exciting opportunity at Elk River's beautiful Furniture and Things Community Event Center Seeking friendly, enthusiastic candidates for part-time Customer Service Associate positions. This position performs a variety of duties including, but not limited to, answering phones, welcoming visitors to the facility, registrations, fee collection, and clerical duties as assigned.

    Qualified candidates will have a high school diploma or equivalent; one year of experience with Microsoft Office, specifically Excel, Outlook, Word, and Publisher; and a valid driver's license and good driving record.

    Hours may vary based on facility needs, normally:

    Part-time, Monday-Friday, 5 p.m. to 8 p.m., and Sat/Sun, 10 a.m. to 6 p.m.

    Applications accepted until positions are filled.

    If you require accommodation with the application process, call Human Resources at
    The City of Elk River is an Equal Opportunity Employer.

    Important Facts about Information on your Employment Application

    Customer Service Associate Position Description

    Department/Division: Business Services/Multi-purpose Facility

    Immediate Supervisor: Assistant Manager

    Last Updated: (date) 5/2024

    Pay Grade: N/A

    FLSA Status: Non-Exempt

    Employment Status: Part-Time

    Positions Supervised: N/A

    Position Summary

    The Customer Service Associate performs a variety of duties including, but not limited to, answering phones and welcoming visitors to the facility. Also performs registration, fee collection, and clerical duties as assigned.

    Essential Functions

    1. Performs receptionist duties.
      1. Receives incoming calls.
      2. Answers routine questions.
      3. Greets the public with a smile and positive, helpful attitude.
      4. Explains services, programs, and procedures.
      5. Opens, closes, and secures the building.
    2. Performs clerical support duties.
      1. Sorts and delivers mail.
      2. Accepts registrations and facility use applications.
      3. Performs general filing.
    3. Performs registration duties.
      1. Processes class and facility registration.
      2. Processes cash and check deposits, credit card transactions, and refunds.
    4. Performs other essential job duties.
      1. Regular and timely work attendance.
      2. Follows all safety procedures.
      3. Participates in safety training.
    Required Knowledge, Skills, and Abilities
    • Skilled in interpersonal and public relation skills.
    • Skilled in paying attention to detail.
    • Ability to work as a team member.
    • Ability to adapt to and introduce change.
    • Ability to present a positive and professional image of the city to the public.
    • Ability to read, write, and comprehend basic instruction.
    • Ability to work independently.
    Minimum Qualifications
    • High school diploma or equivalent.
    • One year of experience with Microsoft Office, specifically Excel, Outlook, Word, and Publisher.
    • Valid driver's license and good driving record.
    Preferred Qualifications
    • Receptionist experience.
    • Experience working in a Community Center or similar facility.
    Physical Requirement

    Frequency

    ESSENTIAL

    Sitting

    Daily

    Repetitive Movements

    Daily

    Carrying Objects

    Daily

    Operation of Telephone/Radio

    Daily

    Equipment Operation

    Daily

    Computer/Typewriter Operation

    Daily

    Requires Good Vision

    Daily

    Requires Good Hearing

    Daily

    Requires Sense of Touch

    Daily

    Requires Fine Motor Skills

    Daily

    Requires Near Vision

    Daily

    HIGHLY IMPORTANT

    Standing or Walking

    Daily

    Lifting Objects Waist to Shoulder

    Weekly or Monthly

    Requires Far Vision

    Weekly or Monthly

    Operating a Vehicle

    Weekly

    MODERATELY IMPORTANT

    Twisting/Turning

    Occasionally

    Lifting Objects Knee to Waist

    Occasionally

    Exposure to Irritants/Fumes

    Occasionally

    Requires Good Color Vision

    Occasionally

    Requires Depth Vision

    Occasionally

    Requires Peripheral Vision

    Occasionally

    This Position Description is not intended to be all-inclusive.It is within the City of Elk River's discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time.

    This Position Description does not constitute a Contract of Employment.

    Work Schedule
    Hours may vary based on facility needs, normally: Part-time, Monday-Friday, 5 p.m. to 8 p.m., and Sat/Sun, 10 a.m. to 6 p.m.

    PayStarting pay for this part-time position is $16.00 per hour. Pay range is $16.00 to $20.00 per hour.

    Application DeadlineApplications accepted until positions are filled.


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