- Act as the primary point of contact for assigned clients, building strong relationships and understanding their business needs, objectives, and expectations.
- Lead a team of service delivery professionals, providing direction, guidance, and support to ensure effective service delivery and client satisfaction.
- Develop and implement service delivery strategies, plans, and roadmaps aligned with client requirements and organizational objectives.
- Define and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to measure service performance and drive continuous improvement.
- Conduct regular service reviews and meetings with clients to review performance metrics, address issues, and identify opportunities for service enhancements.
- Collaborate with internal stakeholders, including operations, technical support, and project management teams, to ensure seamless delivery of services and resolution of client issues.
- Manage service delivery projects and initiatives, including service transitions, upgrades, and expansions, ensuring timely delivery and adherence to quality standards.
- Identify risks and issues impacting service delivery and develop mitigation plans to minimize disruptions and ensure business continuity.
- Drive process improvements and optimization initiatives to enhance service delivery efficiency, effectiveness, and scalability.
- Prepare and present regular reports, updates, and dashboards to senior management and clients, summarizing service performance, achievements, and areas for improvement.
- Stay abreast of industry trends, emerging technologies, and best practices in service management, incorporating relevant insights into service delivery strategies and processes.
- Foster a culture of customer focus, accountability, and continuous improvement within the service delivery organization, driving employee engagement and satisfaction.
- Bachelor's degree in business administration, information technology, or a related field (or an equivalent combination of education and relevant experience).
- Minimum of 5-7 years of experience in service delivery management, client relationship management, or a related field, preferably in the Legal industry.
- Proven track record of successfully managing client relationships, leading service delivery teams, and delivering services to meet client expectations and SLAs.
- Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence and drive results.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
- Experience with service management tools and systems, such as ServiceNow, Remedy, or similar platforms.
- Strong problem-solving skills and analytical abilities, with the ability to analyze complex issues, identify root causes, and develop effective solutions.
- Ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment.
- Commitment to delivering exceptional service quality, driving continuous improvement, and exceeding client expectations.
-
The Client Experience Manager will oversee the end-to-end delivery of services to clients, ensuring high levels of customer satisfaction and operational excellence. · Act as the primary point of contact for assigned clients. · ...
New Orleans, LA1 month ago
-
Req169682 · Position Purpose · Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in ex ...
New Orleans1 week ago
-
The New Orleans Client Experience Manager is a key member of DBE Artists' operations team responsible for overseeing the entire client journey from aiding in custom proposal creation during the initial sales process through event execution. The ideal candidate is highly organized ...
New Orleans, LA1 month ago
-
+ XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. · We are approximately 11,000 professionals strong, present across ...
New Orleans1 month ago
-
The Recruiting Experience Manager is an integral part of Freeman's Career Management Center whose focus is on increasing high-impact recruitment opportunities and professional development experiences for students employers alumni and faculty. · ...
New Orleans1 month ago
-
The New Orleans Client Experience Manager is responsible for overseeing the client journey from sales to event execution for two New Orleans-based entertainment products. · Assist EastCoast agents with creating custom proposals. · Work with NOLA Band Founder & Show Producer to en ...
New Orleans1 month ago
-
Join our American Airlines family and explore a world of possibilities both at work and during your time off. · Drives operational excellence · Captures an environment that cares for frontline team members · ...
New Orleans3 weeks ago
-
Job Overview · We are seeking an energetic and experienced General Manager to lead our dynamic restaurant operations. This pivotal role requires a seasoned professional with over a decade of management expertise in food service environments, including quick service, fast food, ca ...
New Orleans, LA1 week ago
-
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environmen ...
Metairie $45,000 - $90,000 (USD) per year1 week ago
-
We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it's needed. We run together to solve prob ...
Metairie, LA1 month ago
-
We believe Running Changes Everything. If you believe that, too, we want to talk. · Catering to more than runners, · We pride ourselves on having an inclusive environment We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every custo ...
Metairie1 month ago
-
We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environmen ...
Metairie, LA Full time1 week ago
-
We are looking for Guest Experience Managers to provide our guests with exceptional service at our Slidell location. Ensure guest experience is positive and memorable responding to service recovery issues in an urgent and friendly manner. · ...
Slidell Full time2 weeks ago
-
We are seeking Guest Experience Managers to provide exceptional service to our guests at our Slidell location. · ...
Slidell, LA2 weeks ago
-
Description · Do you like providing exception service to make someone's day? Do you like to develop people and work on a team? Do you feel the Force calling you? Then we have the right position for you · Santikos is looking for Guest Experience Managers to provide our guests with ...
Gause Blvd West Slidell, Louisiana, United States $60,000 - $115,000 (USD) per year18 hours ago
-
Job Summary · The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hot ...
Nueva Orleans $25,000 - $38,000 (USD) per year5 days ago
-
Mantener la limpieza de los pasillos de los cuartos, los elevadores y las áreas asignadas. · Abrir el encuentro con invitados y asociados amigablemente orientada al servicio. · ...
New Orleans, LA1 month ago
-
We're unique. · You should be, too.We're changing lives every day. · For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? · Do you inspire others with your kindness and joy?We're different than ...
New Orleans $75,000 - $135,000 (USD) per year6 days ago
-
We're unique. · You should be, too.We're changing lives every day. · For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? · Do you inspire others with your kindness and joy?We're different than ...
New Orleans6 days ago
-
The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. · Deliver on t ...
New Orleans Full time1 month ago
-
Prime Staffing is seeking a travel Pediatric Respiratory Therapist for a travel job in New Orleans, Louisiana. · Job Description & Requirements · Specialty: Pediatric Respiratory Therapist · Discipline: Allied Health Professional · Start Date: 03/30/2026 · Duration: 13 weeks · 36 ...
New Orleans Freelance1 week ago
Client Experience Manager - New Orleans - XBP ASIA
Description
Job DescriptionClient Experience Manager 2
About the Role:
As a Client Experience Delivery Manager 2, you will be responsible for overseeing the end-to-end delivery of services to our clients, ensuring high levels of customer satisfaction and operational excellence. You will lead a team of service delivery professionals, manage client relationships, and drive continuous improvement initiatives to optimize service delivery processes and outcomes. This role requires strong leadership skills, strategic thinking, and a deep understanding of service management principles.
Essential Job Responsibilities:
Background in Law Firm operations with focus on hospitality, mail/copy center
Leadership skills
Interaction with client and team
-
Client Experience Manager
Only for registered members New Orleans, LA
-
Operations Experience Manager
Only for registered members New Orleans
-
Customer Experience Manager
Only for registered members New Orleans, LA
-
Client Experience Manager
Only for registered members New Orleans
-
Recruiting Experience Manager
Only for registered members New Orleans
-
Customer Experience Manager
Only for registered members New Orleans
-
Customer Service Manager, Airport Customer Experience
Only for registered members New Orleans
-
General Manager - Restaurant - 10-12+ Years Experience
Only for registered members New Orleans, LA
-
Retail Experience Manager
Only for registered members Metairie
-
Assistant Retail Experience Manager
Only for registered members Metairie, LA
-
Assistant Retail Experience Manager
Only for registered members Metairie
-
Assistant Retail Experience Manager
Full time Only for registered members Metairie, LA
-
Guest Experience Manager
Full time Only for registered members Slidell
-
Guest Experience Manager
Only for registered members Slidell, LA
-
Guest Experience Manager
Only for registered members Gause Blvd West Slidell, Louisiana, United States
-
House Attendant
Only for registered members Nueva Orleans
-
House Attendant
Only for registered members New Orleans, LA
-
Clinical Manager
ChenMed- New Orleans
-
Associate Medical Manager
ChenMed- New Orleans
-
Front Desk Manager
Full time Only for registered members New Orleans
-
Travel Neonatal ICU Respiratory Therapist
Freelance Prime Staffing- New Orleans