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    Retail Associate I - Juneau, United States - Central Council of the Tlingit and Haida Indian Tribes of Alaska

    Central Council of the Tlingit and Haida Indian Tribes of Alaska
    Central Council of the Tlingit and Haida Indian Tribes of Alaska Juneau, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary: DOE

    POSITION DESCRIPTION

    Retail Associate I (Barista)

    INFORMATION

    Job Class: Retail Class

    Department: BED

    Type of Position: Non-Exempt

    Location of Work: Juneau, AK

    Covered Position: Yes

    Salary Grade(s): 3

    Hours of Work: Varies

    PURPOSE

    Incumbent will prepare and serve specialty coffee and other beverages. Greet and serve food to patrons. Provides excellent customer service.

    REPORTING RELATIONSHIPS

    Reports To: Café Manager (Retail Associate III)

    Supervises: N/A

    Liaison To: N/A

    ESSENTIAL FUNCTIONS


    • Provide excellent customer service


    • Prepare and serve hot and cold beverages, to include coffee, espresso drinks, blended coffees, and tea


    • Take accurate orders from customers and relay correct information to appropriate staff


    • Operate espresso equipment


    • Clean and sanitize work area, utensils espresso machine and other equipment


    • Clean both indoor and outdoor seating areas


    • Responsible for checking on food orders to ensure customer orders are filled in a timely manner


    • Check temperature of freezers, refrigerators, and heating equipment to ensure proper functioning


    • Describe menu items to customers and recommend products that might appeal to them


    • Post and update weekly drink and food specials


    • Order, receive, or stock supplies and retail products


    • Provide customer service with product details such as coffee blend and preparation descriptions


    • Receive and process customer payments


    • Serve prepared foods using appropriate sanitation methods


    • Set up or restock product supply


    • Maintain prepared food quality by dating, wrapping, and using first-in, first out method


    • Stock customer-service stations with paper products, condiments and other appropriate supplies


    • Availability to work early mornings, evenings, weekends, and holidays


    • May prepare food items from the café menu


    • Other duties as assigned

    DECISION MAKING AUTHORITY

    Spending Authority: N/A

    Other Authority: N/A

    NECESSARY SKILLS AND KNOWLEDGE


    • Knowledge of specialty coffee ingredients


    • Experience using commercial espresso equipment


    • Adherence to safe food handling procedures and sanitation practices


    • Knowledge of food preparation and food service skills


    • Good customer service skills to manage multiple orders in a busy retail atmosphere


    • Ability to provide efficient and friendly service

    MINIMUM QUALIFICATIONS (education, experience, skills)


    • Register and cash handling experience


    • Point of sales (POS) experience

    PREFERRED QUALIFICATIONS (education, experience, skills)


    • Two years' experience in food-service industry


    • Barista experience


    • Experience working in fast-paced environment

    UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

    Requires long hours of standing and moving. Must be able to carry trays of food, dishes, and glassware weighing up to 25 pounds. Exposure to high temperatures, steam and equipment with very hot surfaces. Exposure to injuries from slips, cuts, and burns.

    CONDITIONS OF HIRE:


    • All employment at Tlingit & Haida is "at will". This means that the employee or Tlingit & Haida may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.


    • Tlingit & Haida is a no tolerance workplace. All regular employees may be required to pass a pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.


    • Tlingit & Haida requires a criminal background check be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.

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