Call Center Representative - Jackson, United States - Midwest Vision Partners

    Midwest Vision Partners
    Midwest Vision Partners Jackson, United States

    2 weeks ago

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    Description
    Call Center Representative

    Department: Call Center

    Employment Type: Full Time

    Location: SEI Corporate Office

    Reporting To: Cindy Hancock

    Description

    As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

    Schedule:
    Mon-Friday
    8am-5pm

    This position is remote but would need to be near Jackson MI
    Great internet and a space to work from home is a must

    What you will be doing
    • Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
    • Gather all pertinent demographic information with accuracy
    • Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
    • Assure we have received referrals as necessary by doctor or insurance
    • Triage calls properly to assure location and doctor are compliant with the patients' symptoms
    • Act as a liaison between patients, guests, back office staff and providers
    • Perform other duties as assigned
    What you know

    Required
    • High school diploma or equivalent
    • One (1) or more years of office experience or customer service experience
    • Excellent computer and verbal communication skills
    Desired
    • Healthcare experience
    • Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
    • Able to multi-task and meet deadlines
    What you will receive
    • Competitive wages
    • Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
    • Generous paid time off (PTO) program
    • Seven (7) company paid holidays
    • 401(k) retirement plan with company match
    • An organization focused on People, Passion, Purpose and Progress
    • Inspirational culture