Account Representative - Springfield, United States - Health New England

Health New England Springfield, United States

2 weeks ago

Description

Purpose of the Job

The Account Representative is responsible for the service, renewal and retention of an assigned book of business in the small group eligible market. This role provides a broad spectrum of internal support to the Existing Business Account Executives, as well as performing day-to-day administrative functions which support Health New England's clients,brokers and internal customers.

The Account Representative contributes to the overall success of the Sales Department ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. The Account Representative is responsible for maintaining and adhering to internal controls, ensuring compliance with applicable laws and regulations, and following Health New England's entity level policies and procedures. The position is responsible for reporting unethical or fraudulent activity related to business operations and adhering to Health New England's Code of Conduct.

Accountabilities

Contributes to a customer-focused culture to deepen client relationships and leverage Health New England's relationships, systems and knowledge.
Understand how Health New England's culture [BL1] should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of their respective areas in accordance with Health New England's Values, its Code of Conduct and the Associate Handbook, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, and conduct.
Thrives in a high-performance environment and contributes to an inclusive work environment
Responsible for account renewals in the regulated market in the following ways:
- Meet or exceed goals for account retention and growth in the small group market [BL2]
- Recommend HNE plans and/or riders to best meet client's needs
- Ensure that all HNE accounts receive a high level of service
- Provide resolution of group issues through research and recommendations
- Cultivate and sustain professional broker and employer relationships
- Promote, manage and attend employer group benefit presentations and other in-person meetings as needed
- Keep abreast of insurance regulations and mandates on the local, state and Federal level
Provide internal support to the Existing Business Account Executives
- Respond to employer and broker inquiries for all assigned accounts
- Own renewal process, reporting requests, and sales events/open enrollments as needed on all assigned accounts
Responsible for materials fulfillment requests
- Handle all materials requests with internal and external vendors such as pre-enrollment materials Summary of Benefits Coverage (SBC), Explanation of Coverage (EOC) etc.
Provide Team and Company Support
- Represent the Sales department in workgroups and committees

Education / Experience / Other Information

Associates Degree in Business or Marketing and more than 2 years' experience in sales or customer service, or an equivalent combination of education and experience

Health Insurance background
Strong Interpersonal skills
Excellent oral & written communication skills
Computer skills: MS Suite, Salesforce
Team player
Massachusetts Life & Health Producers license (or ability to be licensed)

Working Conditions

Hybrid working environment, in Springfield, MA office two days per week.
Limited travel, primarily based in Western Massachusetts. .

Accounts Payable Representative- Hybrid

5 days ago

Cartamundi East Longmeadow, United States

_Join the worldwide leader in playing cards and in "play" solutions. Play is what keeps us going, and it always has been our greatest motivation. That's why we _**live different**_, _**play different**_._ · The Accounts Payable Representative will be responsible for providing dir ...
Account Representative

2 weeks ago

Kolton Blickenstaff - State Farm Agent Westfield, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Account Representative

1 week ago

Health New England Springfield, United States

Job Description · Job DescriptionPurpose of the Job · The Account Representative is responsible for the service, renewal and retention of an assigned book of business in the small group eligible market. This role provides a broad spectrum of internal support to the Existing Busin ...
Account Representative

3 days ago

Michael Daka - State Farm Agent Newtown, United States

Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
Account Sales Representative

1 week ago

Keenan & Associates East Hartford, United States

National Insurance Services (NIS) provides employee benefit solutions exclusively for public sector organizations so that you can more easily deliver essential services to your local community. · **Overview** · The Account Executive, under the direct supervision of the Account Re ...
Customer Service and Marketing Manager

2 weeks ago

CG Family Foods Agawam, United States

**JOB TITLE**: CUSTOMER SERVICE AND MARKETING MANAGER · **DEPARTMENT**: SUPPLY CHAIN OPERATIONS · **REPORTS TO**: DIRECTOR OF SUPPLY CHAIN OPERATIONS · **EFFECTIVE DATE**: May 1, 2024 · **SUMMARY**: · Qualified Individual fills a key role of being the right-hand of the Vice Presi ...
Account Representative

1 week ago

Dan Nied - State Farm Agent Harrisburg, United States

Job Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Harrisburg, NC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Dan Nied - State Farm Agent, you will build and develop customer rela ...
B2b Outside Sales Representative

1 week ago

United Industrial Service, Inc. Agawam, United States

We are looking for individuals who are interested in long-range career growth and have the strategic ability to plan for their futures. United Industrial Service, Inc. offers unique environment that fosters individual growth and rewards performance. Employees are encouraged to ta ...
Customer Experience Specialist I

1 week ago

Thermo Fisher Scientific Agawam, United States

Customer Experience Specialist ILocation: Agawam, MA · Schedule: mid-shift, 11am - 7pm (may vary slightly based on need) · The Production Customer Support Specialist will be supporting the activities around the operational management and maintenance of customer-specific requireme ...
Customer Experience Specialist I

1 week ago

Thermo Fisher Scientific Agawam, United States

**Customer Experience Specialist I**: · Location: Agawam, MA · Schedule: mid-shift, 11am - 7pm (may vary slightly based on need) · **Position Summary**: · The Production Customer Support Specialist will be supporting the activities around the operational management and maintenanc ...
Quality Manager

5 days ago

Diana's Bakery Agawam, United States

**Overall Responsibility** · The QA Manager is responsible for assuring that Diana's Bakery has the necessary systems in place to assure that the quality of its products, procedures, and organizational processes are governed by a culture of constant improvement. The QAM will deve ...
Account Representative

1 week ago

First Source LLC Amherst, United States

Looking for aGREATopportunity?$17.75/hr + $500 sign on bonus after 90 days · Firstsource isHIRINGforAccount Representativesin Amherst, NY If you are interested incustomer service collections, this may be the job foryou · Start with us Monday, June 10, 2024 · Text with a Recruiter ...
Director of Nursing Assited Living Lpn/rn- The

1 week ago

LCB Senior Living, LLC East Longmeadow, United States

**If you have been looking for a career that loves you back... This is the one** · **AMAZING CAREER OPPORTUNITY** · **What We Offer: Full Benefits Effective Date of Hire** · - **Great benefits starting from Day One (Full-Time)**: · - **Health**: · - **Vision**: · - **Dental**: · ...
Lab Technician Team Lead

2 weeks ago

Pace® East Longmeadow, United States

SUMMARY: · Responsible for preserving, preparing, processing and maintenance of lab samples, which involve knowledge on complex to specialized lab support policies, programs and practices while completing appropriate forms, documents and databases, providing technical assistance ...
Account Representative

1 week ago

Anthony Raggi - State Farm Agent Mansfield Center, United States

Job Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
Accounts Receivable Representative

1 week ago

Surgical Care Affiliates Bloomfield, United States

Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and healt ...
Accounts Receivable Representative

1 week ago

Surgery Care Affiliates Bloomfield, United States

Overview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
Account Representative Sales

2 weeks ago

JAMES DEMMER AGENCY, INC Middletown, United States

Job Description · Job DescriptionState Farm Jobs, Employment in Middletown, NY · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative- State Farm Agent Team Member. We seek an energet ...
Accounts Receivable Representative

3 weeks ago

J Edward Staffing LLC Hartford, United States

Location: 9 Farm Springs Rd, Farmington, CT · 2 years experience preferred · Epic experience and hospital Accounts Receivables experience. Experience with analyzing and investigates, and follows-up on denied and/or underpaid claims and patient balances to facilitate payment and ...
Accounts Receivable Representative

1 week ago

Physical Therapy & Sports Medicine Centers West Hartford, United States

Job Description · Job DescriptionJoin Our Dynamic, Customer Centric Team at Physical Therapy & Sports Medicine Centers as an Accounts Receivable Representative · Are you ready to make a positive impact by joining an energetic and innovative healthcare environment? Jump on this ex ...