Home Shopping Manager - Round Rock, TX, United States
2 days ago
Job description
DescriptionPosition Profile (Reformatted)
Are you ready to lead a Home Shopping team in a dynamic organization at the forefront of online grocery service? Do you thrive in a fast‑paced, digital environment where you can make a meaningful impact? Are you a natural leader who excels at motivating and managing high‑performing teams?
As a Home Shopping Department Manager, you will oversee the full lifecycle of the online grocery fulfillment process—from selecting the highest‑quality products to ensuring on‑time delivery. You will lead a team of 15 to 30 associates responsible for picking, staging, loading, and delivering customer orders.
This position requires a highly engaged, multitasking leader who can quickly solve problems, maintain exceptional customer service standards, and drive strong operational performance. You will play a critical role in growing E‑Commerce sales, meeting key metrics, and ensuring consistent, positive customer experiences.
Key Accountabilities (Reformatted) E‑Commerce Operations & Order Fulfillment- Manage day‑to‑day E‑Commerce operations and oversight of picker performance.
- Ensure high‑quality selection of produce and in‑code product.
- Verify that all customer orders are accurately picked, staged, and prepared for on‑time delivery.
- Audit order completion and accuracy regularly.
- Achieve and maintain E‑Commerce performance expectations, including:
- Minimum 90 picks per hour
- 97% in‑stock fulfillment
- Less than 3% out‑of‑stocks
- Zero missing items
- Observe picker and driver practices to ensure adherence to operational standards and best practices.
- Collaborate closely with Store Directors, department managers, receivers, vendors, and Operations Managers to ensure product availability and freshness.
- Manage the re‑shop process to reduce out‑of‑stocks and minimize substitutions.
- Monitor future item demand and adjust needs accordingly.
- Attend weekly Store Director and department manager meetings to ensure alignment and performance accountability.
- Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage E‑Commerce associates.
- Provide ongoing coaching to ensure consistent performance and service excellence.
- Schedule team members to meet efficiency and productivity expectations.
- Proactively manage customer interactions, including inbound calls, follow‑up communications, and escalations.
- Resolve service concerns promptly and process customer refunds in a timely manner.
- Ensure every order reflects a superior customer experience from selection to delivery.
- Manage all E‑Commerce assets, equipment, supplies, and undelivered product.
- Oversee the organization, cleanliness, and readiness of E‑Commerce staging and storage areas.
- Use company computer applications and E‑Commerce platforms to manage orders, communicate directives, and review performance reports.
- Perform customer pick‑up services (Drive Up & Go) and support delivery partners as needed.
Similar jobs
Lead a Home Shopping team in a dynamic organization at the forefront of online grocery service. · ...
4 days ago
Lead a Home Shopping team in a dynamic organization at the forefront of online grocery service. · Oversight of picker performance. · Audit order completion and accuracy regularly. · ...
4 days ago
+ Job summary: Lead Home Shopping team in dynamic organization with online grocery service. · + Key Accountabilities include E-Commerce Operations & Order Fulfillment, Partnerships & Collaboration, Talent Selection & Training, Customer Experience & Service Recovery, Asset Managem ...
4 days ago
Automotive Lube and Repair Facility seeking a responsible sales driven team leading EXPERIENCED individual with base pay plus bonuses between $62000 and $95000 per year. · ...
3 days ago
Automotive Lube and Repair Facility seeking a responsible, sales driven, team leading, EXPERIENCED individual. Position comes with Base pay plus bonuses which brackets between $62,000 and $95,000 a year and offers paid vacation. · Job Details: · Manager would assist customers a ...
2 days ago
Are you ready to lead a Home Shopping team in a dynamic organization at the forefront of online grocery service? Do you thrive in a fast‑paced, digital environment where you can make a meaningful impact? · ...
5 days ago
· We are looking for a candidate to fill a Full Time General Manager Position at Alamo Coffee Company. · ...
3 weeks ago
A-1 Coring, Inc. seeks a hands-on Fleet & Shop Program Manager to perform diagnostics, repairs and maintenance while owning the shop’s structure and standards. The role requires strong critical thinking skills and prior experience with fleet vehicles or construction equipment. · ...
1 month ago
Promote tennis memberships to all potential prospects and act as the Clubs Tennis Ambassador to enhance the value of the Club. · ...
1 month ago
Promote tennis memberships to all potential prospects. Act as the Clubs Tennis Ambassador to enhance the value of the Club. · ...
1 month ago
+Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. · +Meet or exceed personal sales goals while giving Scheels customers a great experience · Analyze reports and make de ...
1 month ago
Daddy's Home Vintage seeks an Assistant Shop Manager to support day-to-day retail operations and online presence. · ...
1 month ago
The Machine Shop Manager will oversee the day-to-day operations of our machine shop, · ensuring that production meets quality standards and delivery timelines.Leadership & Team Management: · Operational Oversight: · Quality Control: · ...
4 weeks ago
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. · ...
1 month ago
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. · Meet or exceed personal sales goals while giving Scheels customers a great experience · Analyze reports and make deci ...
1 month ago
Come join the fastest growing automotive customization franchise in the country. · ...
1 month ago
We are hiring a Senior Manager of TikTok Shop to lead our TikTok presence to the next level. · Execute the end-to-end strategy for TikTok Shop integrated campaigns creator partnership program · ...
2 weeks ago
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. · ...
1 month ago
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. · ...
1 month ago
About the Coffee Shop Assistant Manager position at Lucky Lab Coffee Co., you will be part of a team that strives to provide excellent customer service and maintain a welcoming environment. This role is responsible for overseeing daily operations, managing staff, and ensuring hig ...
1 month ago