Contact Center Representative - Tampa - Insight Global

    Insight Global
    Insight Global Tampa

    14 hours ago

    Transportation / Logistics
    Description

    *This position is not open to C2C*

    Role: Contact Center Representative

    Openings: 12

    Pay: $20/hr.

    Duration: 3-4 Month Contract - Potential Perm Conversion

    Location: Fully Onsite Tampa, Fl 33610

    Start Date: 03/19

    Must Haves

    • 1+ year of professional customer service experience
    • Bilingual in English and Spanish (able to speak fluently)
    • Strong communication skills (verbal and written) with the ability to explain complex information clearly
    • Proficiency in computer systems and data entry
    • Ability to handle high call volumes while maintaining accuracy and professionalism
    • Problem-solving and critical thinking skills to resolve member inquiries effectively
    • Ability to work flexible schedules, including evenings or weekends if required

    Plusses

    • Experience working in a contact center environment (specifically in financial industry)
    • Knowledge of banking or credit union

    Day-to-Day

    Insight Global is seeking contact center representatives to support a local client. They will be providing over the phone support to members of the credit union in regards to a new mobile banking application. They will service around 50-55 calls a day. The support will include navigating the features in the mobile application and assisting with account access.

    Schedule:

    Training: 10 day (2 weeks) Monday-Friday 8-5

    Business Hours: M-F 7am-8pm, sat 8-1pm (Must be flexible to work shifts within the normal business hours)


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