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Doral

    Service Manager - Doral, United States - Mill Creek Residential

    Mill Creek Residential
    Mill Creek Residential Doral, United States

    4 weeks ago

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    Description

    _Welcome to Mill Creek We're glad you're here_


    _At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process._


    _Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek._

    The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards.

    This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities.

    He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges.

    The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

    Essential Functions/Responsibilities

    • Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
    • Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
    • Schedule and perform routine preventive maintenance on all appropriate equipment and tools
    • Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed
    units for the highest quality of work and superior presentation, adhering to the timetable

    • Respond to resident requests in a timely manner, delivering excellent customer service
    Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
    Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
    Oversee work of internal and external vendors and maintenance service suppliers
    Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
    Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
    Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
    Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting
    Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
    Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
    Address and complete all other duties as assigned
    Embody the Mill Creek mission, values and brand promise in all that he or she does

    Associate Management and Development
    Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
    Empower, engage and develop associates to achieve great performance and desired business outcomes.
    Establish goals and accountability for team.

    Provide feedback, coaching and support to drive achievement of established goals, reward success:
    hold one on one meetings with staff members
    Manage performance of subordinates.

    Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
    Support associate development.

    Provide targeted training and growth opportunities
    Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
    Address and complete all other duties as assigned

    Edu


    ca


    tion


    an


    d/or E


    x


    p


    e


    ri


    e


    n


    c


    e
    High School diploma or equivalent (GED) preferred
    5years maintenance technician work or related experience
    HVAC Certification required
    CAMT preferred
    CPO preferred
    Multi-family housing experience helpful

    Skills/Specialized Kn


    o


    w


    ledg


    e
    Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.
    Accurately take measurements and perform basic arithmetic
    General computer skills in Microsoft Office and property management based software
    Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
    Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.
    Safely work with chemicals, paint, and general cleaning supplies
    Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

    About the Benefits of joining the Mill Creek Team
    Competitive compensation
    Comprehensive medical, dental and vision
    Employer sponsored short and long term disability, Life and ADD insurance
    401k with employer matching
    Paid time off benefits:
    Vacation, Sick, Holidays
    _Mill Creek is an Equal Opportunity Employer_
    **Are you ready to contribute to the success of Mill Creek Residential?


    If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together**
    People.

    Places. Relationships. Our tagline begins with the


    most important part


    of Mill Creek, our people. As a multifamily company focused on


    construction,


    development, acquisition, and operations


    of


    rental


    communities in


    the most desirable

    **markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates.


    We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement.


    Our growth since our founding in 2011 is nothing short of remarkable - a direct reflection of our team's contributions.

    We are committed to listening to our associates and focusing on continuous improvement.**
    For more information about our DE&I initiatives, please

    **click here

    )*


    to review our inaugural Environmental, Social, Governance (ESG) Report.

    #J-18808-Ljbffr
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