- Receives customer service orders taken by Customer Support Center personnel; monitors, controls and reschedules MDT workload as appropriate; reads all system generated reports and makes preparations for next day operations.
- Generates completing, closing, and canceling service orders.
- Assists Customer Support Center by setting up premises, services, and accounts and creating meter orders.
- Dispatches leak and emergency orders to Service Technicians.
- Researches and resolves meter and out of cycle exceptions and may make customer account adjustments.
- Monitors, schedules, and processes ITRON meter reading routes, assigns priorities to calls, and schedules orders for appropriate construction and maintenance personnel.
- Prepares, distributes, and maintains daily line locates.
- Generates and maintains various logs and reports on a daily, weekly and monthly basis (i.e., leak log, new services, exceptions, soft-close, etc.).
- Assists in researching and administration of past due notices, and maintains and monitors special accounts prior to delinquent disconnection.
- Enters monetary and consumption adjustments to customer accounts.
- Codes, validates, and processes vendor and contractor invoices.
- Enters, processes, and validates employee time records and payroll reports. May maintain Engineering systems such as ALMS, PPMS, EGFW. Prepares monthly disbursement report and maintains petty cash drawer.
- May initiate, receive and confirm purchase orders and requisitions.
- Assists service and construction and maintenance personnel by communicating pertinent data and other information related to various situations.
- Provides administrative and clerical support to field operations.
- Performs other related duties as required.
- A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and two years experience in customer service or a closely related field.
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Operations Assistant - Murfreesboro, United States - Atmos Energy
Description
THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITIONPrimary Duties
MINIMUM REQUIREMENTS
EDUCATIONAL/
EXPERIENCE LEVEL:
COMMUNICATION SKILLS:
Requires the ability to communicate with internal and/or external customers in order to obtain and/or provide basic types of factual information.
NUMERIC SKILLS:
Requires the ability to perform basic addition, subtraction, multiplication and division.
COMPUTER SKILLS:
Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
WORK CONDITIONS:
Works in an office environment. Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Atmos Energy Corporation is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
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