care coordinator - Glendale, United States - Comprehensive Community Health Centers

Description

:


CARE COORDINATOR

JOB SUMMARY

Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.

CARE COORDINATOR

ESSENTIAL DUTIES AND RESPONSIBILITIES
Support telephonic outreach to patients.
Generate reports from multiple systems.
Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
Answer incoming calls.
Understand the requirements of the caller and provide precise information, triage appropriately.
Use questioning and listening skills that support effective telephone communication.

Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.

Understand the impact of attitude in handling calls professionally.
Be courteous and conscientious of call queue at all times.
Support excellent customer service philosophy.
Schedule new patient and follow up visit appropriately.
Submit and/or follow-up on authorizations.
Eligibility verification and reconciliation.
Coordinate with clinic and clinical staff as needed.
Stays in compliance with all HIPAA regulations.
Good understanding of medical terminology.
Maintain daily, positive communication with other departments.
Encourage a cooperative, team approach to interdepartmental workflow.
Assist other departments as appropriate.
Attend meetings as required.
Perform other duties, as assigned.
Requirements:


CARE COORDINATOREDUCATION, TRAINING AND EXPERIENCE
Medical Assistant Certificate preferred, or equivalent experience
High School Diploma or GED.
Minimum of 3-5 years of experience in a medical office setting.
Must be bilingual Armenian



CARE COORDINATORPAY RATE:
$18.50-$22/hr



CARE COORDINATORBENEFITS:
Medical, Dental and Vision – 100% paid by Employer
Life Insurance and Accidental Dismemberment – 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance

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