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    Brand Associate-Merchandising - Lafayette, IN, United States - VASA Fitness

    VASA Fitness
    VASA Fitness Lafayette, IN, United States

    4 days ago

    Default job background
    Part time
    Description

    POSITION DESCRIPTION

    POSITION TITLE:
    Member Experience Specialist (MES)


    REPORTS TO:
    Member Experience Lead


    DIRECT REPORTS:
    N/

    A


    FLSA STATUS:
    Non-Exempt, Hourly


    COMPENSATION:
    Base rate is $11.60 per hour + Commission eligibility


    JOIN OUR TEAM

    At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness.

    The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.

    Because our culture is aliveembodied by members and team members alikeVASA is a place where lives are changed because of authentic connections made within our supportive community.

    We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week.

    All employees receive two complimentary gym membershipsone for themselves and another to give awayplus 401k options.
    30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
    40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
    Come join VASA Fitness and join a passionate, fun, and united team

    PURPOSE

    The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit.

    This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean.

    This is accomplished through the execution of our operational standards.

    The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.


    DELIVERABLES

    Operational Responsibilities:
    Commitment to Delivering a Fun and Meaningful Guest and

    Member Experience:
    Demonstrates a genuine, kind attitude when interacting with Guests and Members. MES are expected to greet guests and members with a smile, eye contact, and courteous tone.

    MES should be able to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.

    MES staff should be familiar with our membership plans, pricing, amenities, add-on options, and class formats.

    MES will provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.

    An MES should consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.


    Upholds VASA Operational Standards:

    An MES should execute their daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

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