Customer Service Representative - Crawford, United States - Jordan Air Inc

Jordan Air Inc Crawford, United States

2 weeks ago

Description

Overview:

Looking to TRADE up to a better opportunity? Jordan Air & Plumbing has an exciting opportunity for a Customer Service Representative. This position pays $15-$18 per hour plus bonuses and incentives.

Why join THIS team?

Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)

What you will do:

Answering incoming calls and responding to customer inquiries promptly and professionally.
Communicating effectively and empathetically to understand customers' needs and concerns.
Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
Following up with customers to ensure their issues have been resolved to their satisfaction.
Maintaining a comprehensive understanding of the company's products, services, and offerings.
Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
Adhering to company policies, procedures, and compliance standards in all customer interactions.
Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations

What you bring:

2 years of customer service experience
Strong attention to details
Conscientious, team player
Honesty, integrity, quality craftsmanship and a good attitude
May conduct a pre-employment background check and drug test, subject to applicable law

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