customer care representative - Broken Arrow, United States - Employment Solutions Inc

Description

Ministry of Government and Consumer Services - Service Ontario - Customer Care Division

Hamilton, ON

12 days

$ //hr salary listed as per the OPSEU Collective Agreement.

+ Contract

**Job Description**

2 Temporary assignments/contracts for up to 18 months with the possibility of extension.

At Service Ontario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services online, in person, at kiosks and by phone.

Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion service delivery transformation.

If you strive to provide customers with a positive service experience and thrive in a fast-paced, team driven environment, then a career as a Customer Care Representative may be for you

**Note:**

Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR 2T) level

Starting salary for the CSR 2T level $24.60 per hour

You will:

provide quality in-person, front counter customer services by providing timely and accurate information related to government programs, products and services in a retail and customer service oriented environment

provide interpretation of guidelines, directives and procedures

provide guidance and support to customers in completing documents and forms, and in the use of public access workstations (i.e., online small business registration)

provide guidance and support to customers experiencing problems accessing or obtaining specialized information, and refer to the appropriate program area or organization for resolution

process business and individual customer transactions, determining that eligibility requirements are met and obtaining required documents

collect and process payments, issuing refunds, and reconcile payments with transactions

maintain files and electronic database systems

produce a variety of reports and correspondence

Mandatory

You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Must possess a valid class G drivers license to travel to outreach locations.

Ability to assemble/disassemble equipment, and lift/transfer equipment up to 60lbs between vehicle and work site as extensive travel to outreach locations may be required in this position.

**Skills Required**

**Financial and Administrative Skills:**

You have experience handling cash, and operating cash registers and point of sale machines to process monetary transactions

You can accurately calculate fees, collect money, balance floats, prepare deposits and reports

You have administrative skills and can accurately maintain filing systems**Computer Skills:**

You are proficient with word processing, spreadsheet, database, email and internet applications

You have experience using computers (i.e. Intranet, Internet, databases, and electronic manuals) to research, retrieve and summarize information

**Experience Required**

**Customer Service and Communication Skills:**

You have experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment

You are a clear, concise oral communicator and can ask appropriate questions to better understand customer inquiries before responding

You have written communication skills to prepare correspondence

You have exceptional interpersonal skills to interact with the public and resolve customer complaints

**Problem Solving and Analytical Skills:**

You have demonstrated analytical and problem solving skills to probe for information, assess situations and determine appropriate course of action

You can effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed

You demonstrate judgement and tact when interacting with customers

**Collaboration and Organizational Skills:**

You have flexibility and collaboration skills to effectively work in a team-driven environment and ensure that operational requirements are being met

You can interact with other team members to discuss varying points of views, ideas and opinions to help make decisions

You have planning and organization skills to organize and prioritize workload

**Relevant Knowledge:**

You have general knowledge of government services and programs at the municipal, provincial, and federal level

You have demonstrated ability to reference, research and apply relevant legislation, regulations and guidelines (e.g. where applicable, Freedom of Information and Privacy Act, Citizenship and Immigration Canada guidelines, etc.) in order to support the accurate completion of forms and transactions

+ ** *In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.**Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.**A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individuals employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.* *Effective October 1, 2021, the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Service employees to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: ), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.*

*Employees who do not provide proof of full vaccination will be deemed not vaccinated under the Directive and will be required to attend a vaccine education program and undergo regular rapid antigen testing. Employees who are not vaccinated under the policy with a valid medical exemption will not be required to attend a vaccine education program but must undergo regular rapid antigen testing.*

You must apply online by visiting . You must enter the job id number in the **Job ID 177693** search field to locate the job ad.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the .

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please ensure your cover letter and resume are submitted as one document and is not longer than 5 pages.